We are seeking a Financial/Insurance Specialist Receptionist to join our fun team! The Financial/insurance Specialist will Greet patients and share in tje Check In and Check Out duties, enter dental ins information, verify benefits, process PreDeterminations, File claims, post payments, be available to other team members to answer ins questions.
Bonuses are in addition to posted salary range. Paid: Holidays, Vacation, CE, Uniforms, Sick Days, Well Pay, 401k/PSP
Answer telephone in a friendly manner according to the offices protocol .
Friendly Greet and Check-In patients as they arrive
Warmly Check Out patients to give them a pleasant final experience to their dental visit
Data entry of patients demographic and insurance info
Enter ins information
File claims including attaching supporting documents electronically, dental and some limited medical
send Billing statements and communicate with patients about fees and balances due
arrange Care Credit payment plans
Communicate with collection bureau
Follow up with ins companies to be certainly they pay timely
Follow up with patients when a Pre-Determination is received from ins co
Follow up with patients when ins companies need additional information from them
Maintain Reception Room
Communicate with Answering Service
Attend professional development Continuing Education (paid by employer)
Warm and Friendly demeanor
Basic ability in MSWord, E-mailing, and computers
Ability to prioritize and multitask
Excellent written and verbal communication skills
Ability to work well in a front desk team
Openness to learning
Punctuality, Reliability, Honesty, and Trustworthiness
Want to work in a positive, enjoyable atmosphere where you will be proud of the
work you do and will be recognized for your efforts? If so, look no further! Our
office seeks a front desk assistant with a charismatic personality, positive
attitude, strong work ethics and exceptional organizational skills. A motivated,
reliable team player will be responsible for greeting parents, scheduling
appointments and verifying insurance plans. We have a wonderful patient population
and an enthusiastic team dedicated to quality care. Dental experience and dental
software profiency are required. Please submit your RESUME and a PARAGRAPH about
yourself to Apryl at . We look forward to meeting you!
Outstanding opportunity in a fun, exciting modern practice for an Experienced
(only) Front Desk Coordinator with 2 years recent experience.
Candidate will have a strong knowledge of dental procedures and hygiene recall/
recare scheduling. Candidate must be able to answer phone calls and provide an
amazing experience for the patients. Ideal candidate will be able to thrive
working with patients to determine long-term health goals.
We are extremely focused on patient care and generating long- lasting
relationships with our patients. We are in a paperless office. Computer skills
are a necessity.
Team work, a desire to grow and a passion to serve our patients is a must. We
are an innovative team striving to grow our practice. We are investing in our
team through educational programs and strong incentives. Additionally, new
employees will be able to participate in our health care and 401K savings
benefits as eligibility is completed. Visit our website to learn more:
• Have an experienced- work history along with excellent references.
• Enjoy being patient centric and focusing on patient needs.
• Applicant needs to be confident about restorative and hygiene needs.
• Applicant should possess strong leadership abilities.
Applicant will be eager to learn and focus on continual growth and expansion
**Application Process: ** Interested candidates please email your:
1) Cover letter expressing why want to join the team and what contributions you
will be able to bring to the team
2) Provide an organized, complete resume that minimally includes your education,
past employers and dates of employment.
We will give priority consideration only to candidates who send in a custom
cover letter and resume directly to our email address.
. Resumes should be submitted as pdf, doc or
docx attachment. To help us stay organized…. Please, NO resume drop-offs, calls
or faxes . All Candidate applications are confidential. We look forward to
receiving your resume.
Executes patient consults to ensure patients understand Doctor prescribed
treatment plans; conducts patient chart audits, performs handoffs, conducts
consults according to company policies, enters and updates patient treatment
plans at the direction of the treating Doctor using the company operational
system, and follows-up with patients during subsequent visits to schedule open
treatment. Works with the Doctor and patient to ensure the patient completes the
Doctor prescribed treatment plan; uncovers and removes the patient’s barriers
for completing treatment; alerts the Doctor when the patient has clinical
questions; educates the patient regarding insurance benefits and affordable
payment options including third-party patient financing; follows-up with the
patient during subsequent patient visits to review completed treatment and
schedule appointments for open treatment. Resolves patient satisfaction issues;
identifies and follows through on actions to eliminate those issues; surfaces
issues to RM when necessary. Ensures patients’ visits exceed expectations; takes
appropriate action when visits do not exceed those expectations. Partners with
the FLOS and Central Laboratory to ensure dentures are delivered to our patients
by promised dates and that patient denture expectations are met or exceeded.
Monitors My Practice Metrics; including office revenues and expenditures;
identifies opportunities for improvement and executes improvement plans approved
by the Doctors and RM. Partners with the Doctors to optimize the patient
schedule and flow; ensures patients are scheduled according to the Doctor’s A/B
scheduling preferences. Plans and facilitates daily Morning Huddles. Manages
Office staffing levels to ensure the office is adequately staffed to serve
patients. Partners with the Doctors, Recruitment Managers, and FLOSs to assess,
select, and hire Office team members. Partners with the RM and Doctors to
regularly evaluate team members’ individual performance, provides positive
feedback, and takes appropriate corrective action when needed. Partners with the
Doctors to onboard and train Office team members. Partners with the RM and
Doctors to prepare and deliver performance reviews; develop performance plans
and goals for direct reports. Partners with the Doctors to actively recognize
and reward the Office team and individual Office team members for meeting Office
goals and demonstrating behaviors consistent with the company’s mission, vision,
and values. Supports pilot initiatives. Completes administrative and reporting
tasks such as responding to time-off requests, weekly timecard entry, incident
reports, and coordinating travel plans for the Office team. Orders supplies and
manages office inventories. Provides a safe and clean facility for our patients
to receive care and team members to work. Ensures the office is OSHA compliant
and housekeeping and preventative equipment maintenance schedules are followed.
Understands the business structure of Aspen Dental Management, Inc.® and its
role as a support service provider for the Doctors and their practices and is
able to educate direct reports on this structure and ADMI’s® role.