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Baby Boomers in the Dental Office

Posted April 18, 2019

Amanda Hill, RDH

Understanding each generation and why they are the way they are, will help us to not only work better together but allow us to tailor our communication and responsibilities. Moreover, this will ultimately lead to greater job fulfillment. So let’s begin with the Baby Boomers, usually born between 1946 and 1964. For many years they were the largest segment of the American population. Now, they are fast being outnumbered by Millennials. 

Formative events during their lifetime:
  • The Cold War
  • Kennedy Assassination
  • Civil Right Movement
  • Vietnam War
  • Woodstock
Core Values:
  • Workaholic
  • Competitive
  • Balancing Family and work
  • Desire for respect
  • Success is tangible through material possessions
  • Personal Development
  • Self-centered
  • Unrealistic
  • Political
  • Power-driven
  • Workaholic
On the Job:
  • Prefer a balance of voicemail, email, face-to-face, and meetings
  • First-generation to experience electronic communication
  • “Call me anytime” mentality
  • Appreciate being sought out for advice
  • Feel rewarded by money, recognition, and awards
Messages that Motivate:
  • You are important to our success
  • We need your experience and expertise
  • Your contribution is unique and important

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