Posted October 7, 2019
Have you ever called a company’s support number only to find yourself stuck navigating dial pad responses and arguing with a robot?
These days, getting a real person on the phone at a business is nearly unheard of. Automated phone services, AI messaging, and other prerecorded voice systems have replaced traditional customer service portals. There’s nothing inherently wrong with prerecorded systems—they can save you some time and overhead costs—but when your customer wants to fix an issue quickly and correctly the first time, they want to talk to a human. And with the importance of online reviews to your business or practice, it might just be worth it.
Customer service representatives don’t often get the love they deserve. That’s why for Customer Service Week we’re recognizing a few of the reasons we’re so glad to have real people answer our phones and solve our problems!
There have been many instances where great customer service interactions have gone viral. This is where CSRs can really highlight your company’s support systems. When a customer is treated well and feels appreciated, they’ll share their experience with their friends. And with word of mouth being one of the strongest forms of referral for healthcare practitioners that might mean more business!
When customers call they expect to get to the bottom of their problems as soon as possible; being stuck in an automated loop is frustrating. Having a real person answer the phone is both a quicker and more efficient way to solve their issues. Your CSR will be able to get to the solution faster, plus your customers will feel like they’ve gotten a more complete answer.
According to the Bureau of Labor Statistics, there are almost 2.9 million customer service representatives in the United States. This makes up a significant portion of our working class. Without their support, companies wouldn’t have the capabilities to grow and expand.
Have you had an interaction with an employee who made you feel incredibly valued? That’s great customer service and it probably kept you loyal to that company. When it gets down to it, a customer service experience can be a big deciding factor in whether someone will go back to a brand or practice. Going the extra mile to make your customer smile is definitely worth it.
Here at DentalPost, you’ll get a real person every time you call. Whether you have questions about your account, need help applying to a job, or just want tips on how to write up your job listing, we’re standing by to make your day better.
Posted June 21, 2019
Spend more time with family. Have more time to pursue hobbies, go back to college, or write a book. Earn extra income to supplement your current job. Why do you want to temp as a dental assistant or hygienist? Temping in a dental office can be a super-convenient way to earn while maintaining a flexible […]
Posted May 24, 2019
So you’ve decided to find a new job—only to discover that the market is scarce. Job markets (like any market) ebb and flow. Some months, like September and October, are better than others because a lot of companies want to hire before the frenzy of the holidays. Other months, like June and July, aren’t so […]
Posted May 10, 2019
Every working professional runs into a problematic coworker eventually. It’s simply the odds of working with other people. Not everyone you work with will mesh or vibe with your personality or work style. While you can solve a lot of these situations by just ignoring the person, bad coworkers can become a serious issue if […]