If your head isn’t spinning now, it soon will be!
The good news is that there are skills that you can rely on to help calm the turbulence and build the confidence that you’re making the right decisions and building long lasting relationships. The best part is that you already know these two foundational skills.
1. A good conscience! Hard decisions come up often and always prioritizing your patient is the best way to run your practice. Remember to stop and ask yourself, “what can I do today to make my patients happy?” It has been my experience that people appreciate when their care of utmost importance to their dentist. Knowing you made an effort to help your patients in the long run will give you confidence and security in your decision-making. This counts more than you think, so make sure your staff is on board with this concept as well.
2. Treating others as you want to be treated! Whether it’s a patient, a staff management question, or something else, stopping to ask how you would want to be treated. This will go a long way towards guiding your decisions and forming relationships.
The other must do things – listen (ears open mouths shut, as my first grade teacher would say), smile, and be kind.
The whirlwind of growing your practice can make these things much easier said than done. Remembering to stop to take a breath and to ask yourself what is fair and how you would like to be treated; it’s by far the best way to guide a decision. When you combine these with being kind and listening, you will gain the trust of your new patients and your practice will thrive!