Reception Dental Rep Job Posting

Reception Dental Rep Job in San Antonio, TX (189035)

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Job Details
Job Id/Status: 189035 / EXPIRED
Job Posted/Updated:10/13/2017
Position:Dental Rep
Specialty:Reception
Job Type:Perm
Days of Week:Mon, Tue, Wed, Thur, Fri
Location: San Antonio, TX 78221
 
Description
We are currently seeking Dental Customer Service Representatives with dental clinic experience to add to our team of xxx+ employees. JOB SUMMARY: The Customer Service Representative in the dental clinic serves as a primary source of contact for patients at El Centro del Barrio and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for scheduling, rescheduling, and cancelling appointments for all patients/families requesting dental services. The CSR will answer general questions asked by callers, or transfer callers to other parties if appropriate. The CSR will also make appointment reminder phone calls to patients as required. DUTIES AND RESPONSIBILITIES: Demonstrate ability to provide excellent customer service to all callers including, whenever possible, “first call resolution.” Complete all calls as efficiently as possible, while still providing excellent customer service. Demonstrate proficiency in looking up patient accounts and encounters in the practice management system, using a variety of fields including but not limited to name, birth date, social security number, and account number. Demonstrate proficiency in scheduling, rescheduling, and cancelling appointments in the practice management system based on patient or clinic needs. Demonstrate a strong ability to schedule patient appointments according to established protocols for all dental clinics and by provider. Answer telephones using script, identifying self and name of clinic. Demonstrate a basic understanding of insurance (especially Medicaid and CHIP) and eligibility programs. Make appointment reminder calls to patients (if an automated system is not making the calls), and follow up on calls where the automated system is unable to contact the patient. Maintain excellent personal attire to include uniform and nametag. Demonstrate excellent attendance and punctuality. Abide by policies and procedures dictated in the Employee Safety Handbook. Participate in the agency’s Quality Improvement Program. Other duties as assigned by the Dental Office Manager. QUALIFICATIONS: Education: Minimum of HS Diploma or equivalent. Experience: General experience working in a dental health care setting and; prior experience in customer service roles REQUIRED. Strong clerical skills to include use of computer and phone. Bilingual English/Spanish (required). CentroMed is an equal employment opportunity employer.