Manages the daily business operations of the practice through the development
of strong partnership relations with the PC and MSO leaders and staff. Ensures
the alignment of the practice with the core purpose and beliefs of the company.
Manages the financial performance of the practice, with strong emphasis on
revenue growth, revenue/expense leverage, asset management, and contribution
margin achievement to plan and growth over prior year. Manages the employee
performance and development processes. Drives practice revenue through doctor
and hygiene schedule utilization, increased patient base and expense control
•Develops and manages the partnership between the MSO and PC through the
consistent communication of core purpose and beliefs and collaborates with PC
leadership to resolve issues in conflict with them.
•Develops, in conjunction with the Manager of Operations, the annual operating
plan for the practice in accordance with Company financial guidelines to ensure
the alignment of the practice with the company’s strategic objectives.
•Monitors and improves financial performance of clinic including production,
staff productivity, other controllable expenses and accounts receivable (cash
•Provides leadership to inspire and coach employees on accomplishing strategic
and operational goals and related tasks. This includes leadership related to
recruiting, selecting, training and motivating employees, as well as managing
employee performance, executing strategic operations plans and developing and
administrating operational budgets.
•Regularly reviews, interprets and uses financial data including income
statements and balance sheets to identify plan shortfalls and opportunities and
focuses resources and efforts to these items to ensure plan achievement.
•Understands the importance of customer service and sets an example of
exemplary customer service.
•Continuously builds customer understanding by monitoring patient satisfaction
performance and customer feedback.
•Fosters strong relationships with the doctors and hygienists to ensure a
commitment to productivity objectives, reflects these commitments by developing
and revisiting monthly forecasts and measure actual productivity against plan.
•Develops, schedules and maintains the Social Operating System Calendar to
foster MSO and PC alignment on key operating plan and practice management
•Demonstrates a commitment to ADPI’s core values.
•Ensures that the Practice’s policies, procedures and processes are in
compliance with Dental Practice protocols, state and federal law and
regulations and AAAHC accreditation guidelines.
Required Skills •Bachelor’s degree (or equivalent experience).
•2+ years of experience managing operations in the field.
•Demonstrates knowledge of basic financial concepts, practices, and procedures.
•Exhibits a comprehensive understanding of driving revenue within the practice,
operational processes, analysis of data, and the ability to analyze expense
•Advanced business knowledge of strategies and tactics that affect our
•Proficiency in MS products, including Microsoft Excel.
•Excellent customer service skills.
•Understands registration, scheduling and billing system.
Job Location Charlotte, North Carolina, United States Position Type Full-