Dental Front Office Job Posting

Dental Front Office Job in Dallas, TX (202983)

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Job Details
Job Id/Status: 202983 / ACTIVE
Job Posted/Updated:02/05/2018
Position:Dental Front Office
Specialty:Other
Job Type:Perm
Days of Week:Mon, Tue, Wed, Thur, Fri, Sat
Location: Dallas, TX 75206
 
Description
Smile Workshop is looking for a Call Center Representative to be the first contact for our New Patients. Our CCP will serve patients by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and providing excellent customer service. Call Center Representative Job Duties: • Determines requirements by working with patients. • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfills requests by clarifying desired information; completing transactions; forwarding requests. • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. • Maintains call center database by entering information. • Keeps equipment operational by following established procedures; reporting malfunctions. • Updates job knowledge by participating in educational opportunities. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Call Center Representative Key Competencies: • Excellent communication skills both verbal & written • Persuasiveness • Problem solving • Tenacious • High energy level • Customer focus • Excellent customer service • Data entry skills • Multi-tasking skills Education and Experience: • High school diploma or equivalent • Proficient in relevant computer applications and call center systems • Good typing skills • Dental experience a plus • Bilingual (Spanish) preferred but not mandatory Our office is located off N. Central Expressway and Mockingbird and the hours will vary however calls are answered Monday-Thursday 8a-6p, Friday 8a-5p and Saturdays 9a-4p Smile Workshop offers excellent benefits including health, vision, and paid time off.