The Concierge is the “face” of the practice, greeting everyone that enters the
practice within moments of their arrival . The Concierge embodies the energy
and empathy within the Smile Doctors Mission Vision & Values. The Concierge
creates a welcoming environment where visitors and Team Members are comfortable
and confident that their needs will be met with care, competence and an
appropriate sense of urgency. Concierge’s connect with patients and patient’s
families easily and are quick to anticipate potential issues and address them
before they can escalate.
Welcome ALL visitors to the practice
Notify clinicians of patient arrival and readiness
Make connections with All visitors to the practice
Host/entertain visitors while treatment is occurring
Make appointments for returning patients as necessary
Print/reprint appointment reminders and school/work excuses
Provide information about clinic features, e.g. brushing station, relaxation
room, refreshments, entertainment options, etc.
Coordinate payment arrangements or account resolution as provided by finance
Receive, store, and deliver shipments and mail
Perform office duties on a temporary basis when needed
Pick up and deliver items, or run errands when needed
Take payments and post to account
Share information with necessary internal support areas for a great patient
Update charts and patient information
Drive internal marketing initiatives and foster participation from everyone
Provide overflow assistance for clinical support
What a successful Concierge looks like...
Customer Service - Knowledge of principles and processes for providing customer
and personal services. This includes customer needs assessment, meeting quality
standards for services, and evaluation of customer satisfaction.
Communication - Ability to communicate clearly via spoken and written methods.
Professionally represent Smile Doctors with mastery of language, including
spelling, grammar, and syntax, for English and/or Spanish.
Efficiency - Ability to handle a fast paced environment so that patients are
cared for and tasks are complete.
Culture Keeper - Ability to project energy and enthusiasm with patients and team
members. Champions a welcoming atmosphere and excellent patient experience.
About this position
Requires occasional travel to multiple locations in the Houston Metroplitan Area
Medical, Vision, Dental benefits
1 year in-person customer service
High school or equivalent
This job operates in an upbeat clinical office environment. This role routinely
uses office equipment such as computers, printers, and cameras.
The physical demands described here are representative of those that must be met
by a team member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member is regularly required
to talk or hear. The team member is required to routinely use their hands with
detailed dexterity when performing job duties. This is a moderately active role;
the team member will be required to sit, stand, walk, and bend over routinely to
perform all duties.