We are currently seeking Dental Customer Service Representatives with dental
clinic experience to add to our team of xxx+ employees.
The Customer Service Representative in the dental clinic serves as a primary
source of contact for patients at El Centro del Barrio and as such is
responsible for welcoming patients into the system and ensuring they have
positive experiences. The CSR is responsible for scheduling, rescheduling, and
cancelling appointments for all patients/families requesting dental services.
The CSR will answer general questions asked by callers, or transfer callers to
other parties if appropriate. The CSR will also make appointment reminder
phone calls to patients as required.
DUTIES AND RESPONSIBILITIES:
Demonstrate ability to provide excellent customer service to all callers
including, whenever possible, “first call resolution.”
Complete all calls as efficiently as possible, while still providing excellent
Demonstrate proficiency in looking up patient accounts and encounters in the
practice management system, using a variety of fields including but not limited
to name, birth date, social security number, and account number.
Demonstrate proficiency in scheduling, rescheduling, and cancelling
appointments in the practice management system based on patient or clinic needs.
Demonstrate a strong ability to schedule patient appointments according to
established protocols for all dental clinics and by provider.
Answer telephones using script, identifying self and name of clinic.
Demonstrate a basic understanding of insurance (especially Medicaid and CHIP)
and eligibility programs.
Make appointment reminder calls to patients (if an automated system is not
making the calls), and follow up on calls where the automated system is unable
to contact the patient.
Maintain excellent personal attire to include uniform and nametag.
Demonstrate excellent attendance and punctuality.
Abide by policies and procedures dictated in the Employee Safety Handbook.
Participate in the agency’s Quality Improvement Program.
Other duties as assigned by the Dental Office Manager.
Education: Minimum of HS Diploma or equivalent.
Experience: General experience working in a dental health care setting and;
prior experience in customer service roles REQUIRED.
Strong clerical skills to include use of computer and phone.
CentroMed is an equal employment opportunity employer.