Front Desk Coordinator’s primary responsibility is to handle all front desk duties
for the practice. The Front Desk Coordinator must ensure that patients, parents
and/or guardians are the number one priority, whether it be over the phone or in
Greets the patient with a smile, and accommodates patients’ needs in a comfortable
and pleasant manner.
Checks-in patients upon arrival at the office, as well as obtains necessary
financial, personal, and or medical updates. Enters all information accurately into
the patients’ chart.
Checks-out patients upon completion of the appointment, schedules the next
appointment(s) as needed and provides patients with any necessary documents,
including treatment plans, receipts, school excuse notes, or appointment reminder
Ensures that the procedure codes are accurately entered into the ledger and that
they match the patient’s router.
Provides patients with a high level of customer service by answering the telephone
promptly, communicating in a courteous and friendly manner and addressing patients’
needs and questions.
Schedules appointments based on the Company’s scheduling guidelines and in
accordance with the Business Unit rules. Makes outbound calls to patients to
Makes sure to confirm with the parents or guardians, whether on the phone or in
office, where they heard about us to enter the appropriate referral information in
the patient’s chart.
Understands insurance benefits to effectively communicate to the patient. Follows
the Company policies pertaining to collections and financial protocols.
Maintains patient confidentiality through HIPAA compliance. Ensures any release of
patient information is done in accordance with the Company guidelines.
Understands how to work effectively within the office, partnering with Managers,
Doctor(s), and other staff to maintain consistency and integrity within the
Other duties as assigned.
EDUCATION AND EXPERIENCE:
Minimum high school diploma, or equivalent.
Experience working in a professional, medical, or dental environment with direct
customer service is desired.
Strong interpersonal and relationship building skills; must be able to establish
and maintain positive working relationships.
Customer service oriented and able to communicate with a pleasant demeanor at all
Effective written and verbal communication with all staff and management.
Must possess excellent organizational skills, strong attention to detail, be able
to multitask and perform job duties in a timely manner.
Strong PC skills and ability to learn and successfully use new programs as