Dentists count on DentalOne Partners to provide the managerial, marketing, and
technical administrative expertise that is necessary to build a successful
dental practice. We count on you to help lead and coordinate these functions
within the practice. In this critical role you will ensure that the business
side of dentistry is taken care of so Dentists can focus on what they do best –
care for their patients. If you’re ready to assist one of our supported dental
practices, you may be ready to become an Operations Leader with DentalOne
Partners. For almost three decades, we have been committed to helping Dentists
operate their dental practices more efficiently and profitably, while offering
patients dental care that is both state-of-the-art and affordable. The future of
dentistry is taking shape right here, right now. Want to be a part of it?
The Operations Leader’s (“OL”) primary responsibility is, at the request of the
Professional Corporation/Professional Association (“PC/PA”), to assist the PC/PA
by partnering with the doctors, the Senior Leader of Operations (SLO) and
support services to establish, and maintain a successful team.
The Operations Leader should take great care to ensure that he/she does not have
or exert any direct or indirect control or input into any of the following:
The clinical aspects of the PC/PA’s or any of its clinicians.
Distribution of a revenue stream or control over a line of business.
The control of patient records.
The clinical practices of the PC/PA’s or its clinicians or ancillary personnel.
Hiring or firing of clinical personnel or material terms of the clinical
personnel’s’ relationship with the PC/PA’s.
The entering into or approval of any contract or other arrangement (including
the material terms thereof) between the PC/PA and a dentist for the provision of
dental services or requiring approval by or input into any such contract or
arrangement by DPI or the Operations Leader.
The transfer of ownership interests in the PC/PA’s by DPI or any other non-
Payment to DPI of anything of value based on a formula that will forseeably
increase or decrease because of an increase or decrease in profitability, gross
revenue, or net revenues of a dentist or the PC/PA’s.
Payments to DPI that are likely, forseeably, and purposefully in excess of the
likely profits of the PC/PA’s (without taking into account the compensation paid
by the PC/PA’s to DPI).
Understand the business responsibilities and key performance metrics for
successfully managing a practice; forecast results; at the request of the PC/PA,
ensure all budget and production expectations, as set by the PC/PA, are met or
exceeded, and that financial data and records are balanced; at the request of
the PC/PA, assist the PC/PA with passing all financial audits.
Exhibit outstanding customer service with patient as #1 priority; at the request
of the PC/PA’s, assist doctors in the timely and successfully resolution of the
non-clinical aspects of patient complaints, concerns, and questions (all
clinical aspects of patient complaints must be referred to the owner of the
PC/PA/treating dentist for resolution; Operations Leader to carry out the
direction of the PC/PA Owner/treating dentist on such matters as they direct);
at the request of the PC/PA’s, oversee customer service audits, including
“secret shopper” and “mystery call.”
Lead by example with Servant Leadership; partner with Human Resources to develop
and deliver periodic performance evaluations for non-clinical staff.
Model the Dental Works Way behaviors; be supportive of company and PC/PA
policies and procedures, and, at the request of the PC/PA, ensure that they are
being followed in the PC/PA. In conjunction with Human Resources, assist the
PC/PA’s in complying with employment-related laws and regulations and
employment-related policies and procedures established by the PC/PA’s.
Continually build and nurture a positive working relationship with the
doctor(s); at the request of the PC/PA, organize monthly meetings to facilitate
the resolution of concerns by the PC/PA.
Ensure bank deposits are protected and made timely according to established
guidelines and protocols; monitor, protect and verify petty cash funds;
Follow HIPAA policies and procedures and other applicable privacy and security
policies and procedures established by the PC/PA to maintain patient privacy and
protect patient information including financial, personal, and health
At the request of the PC/PA, support patient flow and maximize budgeted payroll
hours by effectively scheduling staff, and understand and provide oversight for
the PC/PA’s managed care component (scheduling, fee schedules, collections,
Partner with Human Resources to hire quality non-clinical talent; follow hiring
procedures to ensure acquiring the best non-clinical talent available; in
conjunction with Human Resources, develop methods to retain key non-clinical
talent and reduce unwanted turnover.
At the request of the PC/PA, ensure that staff is trained and on current PC/PA
processes, policies and procedures.
At the request of the PC/PA, facilitate regular staff meetings and daily a.m.
huddles; seize opportunities to foster communication, provide company and PC/PA
updates, share information, teach and continually challenge and develop non-
Complete and forward HR and payroll related documents accurately and timely,
including new hire and termination forms for non-clinical staff, and for
clinical staff, at the request of the PC/PA; have employees verify and sign
their own payroll time sheets.
Partner with SLO and Human Resources to develop corrective action/performance
improvement plans for non-clinical staff, and for clinical staff at the request
of the PC/PA, to ensure behaviors, attitudes, job expectations and performance
standards are being met and exceeded. Consult with Human Resources prior to
delivering any PIPs or corrective action/warning documents to non-clinical
At the request of the PC/PA, locally market practice, including but not limited
to joining local Chamber Of Commerce and participating in local job and health
Follow OSHA safety standards.
Perform additional tasks as assigned to achieve PC/PA and company goals.
High School Diploma or equivalent required
Bachelor’s degree strongly preferred
5 years leadership/management experience with direct customer contact
5 – 7 years experience in a professional environment
Disclaimer: The above statements are intended to describe the general nature and
level of the work being performed by people assigned to this work. This is not
an exhaustive list of all duties and responsibilities. The company’s management
reserves the right to amend and change responsibilities to meet business and
organizational needs as necessary.