Front Desk Patient Treatment Coordinator/Receptionist position is available at
small, upbeat one-dentist private practice in the Chastain Park neighborhood of
Buckhead (Atlanta, xxxx2)that is located within a modern, well-equipped 2-story
dental center sharing
space with several other dentists and their teams. Those with 2-5 years front
office experience seem to
match our practice best. Enough years to be self-sufficient, yet not so many
years that unteachable-inflexibility arises. For the right candidate we would
willing to train someone with previous non-dental front-desk/reception
Read carefully to the end on how to apply, before hitting the button, please.
Normally interviews will be held near end-of-workday M-T-W-Th or later if more
convenient for applicant, and during the day on Fridays.
We've learned that the right team member for us is typically one who is careful
about the right practice for her/him, so we offer a low-pressure trial run of
temp working days. It usually answers a lot of questions for both of us.
About Us: Small, upbeat one-dentist private practice in the Chastain Park
neighborhood of Buckhead. Dentist is MCG grad, class of '03, with additional
hospital residency (GPR). MCG has changed names about 12 times in the last
several years, so you may know it as Georgia Health Sciences Univ or Georgia
Regents Univ or Augusta University. Our practice surgically places and restores
dental implants, uses up-to-date restorations such as all-ceramic-crowns and
well-designed eMax onlays in addition to the occasional conventional pfm crown,
and is a stickler for closed margins, well-sealed-composites, and restorations
that really look and feel like teeth.
Practice is PPO/self-insured mix with no Medicaid, no capitation, nor HMO. We
have team-members who travel in from Stockbridge, Newnan, Warner Robins, and
not to long ago from Social Circle and even North Carolina.
Scheduling and billing is on computer practice management software called Easy
Dental, very similar to Dentrix because both have same software manufacturer.
Dentist was once employed with Walt Disney World, Vail & Associates, and Park
City Mountain Resort in his previous life before dental school(laughing, but
true)and this influences the practice's daily goal to provide a positive, warm,
engaging patient experience. We have been known to win the internet for the day
with some clever selfies taken with patients who enjoy their hygiene/checkup
experience here. "The ole battle-axe at the front desk" scenario just won't cut
it around here, sorry.
We hunt diligently for the hidden areas of calculus and plaque, and we are not
overzealous with SRP when not indicated. We don't drill on every brown stain we
find, and we don't sell "stuff" like magic mouthwashes and whitening pens, and
there are no quotas or goal numbers you're asked to meet, sorry. We say "Yes
m'am" and "No sir" to patients just like Mama taught us, and call patients Mr.
LastName, Mrs. LastName until a comfort level is established where the patient
indicates first name is just fine.
The voice of the person answering the phone at the front desk is the first
impression our practice gives to a prospective patient, and at check-out is the
parting impression given upon leaving. Prospective patients rarely are
confidently excited about pursuing dental care (duh!)so there is little room to
be anything that's not positive, encouraging, and inviting on the phone. If
that resonates with you, then we should talk.
We know that the patient appearing in our chair is the REASON for our business
day, rather than an inconvenient interruption in our business day. In short, we
create an environment that instills patient-desire to be here rather than
elsewhere. If this paragraph (above)doesn't ring a bell with you, then this is
probably not a match, as we really are not just a place to punch a time clock.
About You: The ideal candidate has some experience with dental insurance
and practice, 2-5 years ideally, but that's not set in stone. That part is
teachable. Courtesy, warmth, hospitality, and a can-do attitude are the very
important although more rare character traits we specifically seek. I have seen
that Dental team-members with prior work experience in retail or restaurant-
server settings often provide an excellent mix of clinical-care and welcoming
hospitality towards patients. The ideal candidate would vote for a drama-free
work environment where dentistry is recommended and performed with integrity,
versus a glitzy-glam office where meeting patients' needs is not always at the
top of the priority list.
Hours are M-T 7:45-5ish, W-Thur 7:45-3ish. Fridays are unscheduled as of now
("closed") but could become key days in a location change in same
The ideal candidate will be flexible on days and times.
How to apply: The automatic-website-email-applications are rarely read at this
office, sorry. INSTEAD: AT LEAST, please email your RESUME (.pdf/.doc)and
attached PHOTO (.jpg or similar) (with your cat or not, at the ballgame or not,
whatever)to [please sign-in to view contact information]. At THE MOST, come by at your convenience
(see hours above) on Mon through Thursday, drop off your resume and introduce
yourself. Dr. Poole may have a moment to say "Hi" as well.
WE have moved from our 33 year old office space in the Tuxedo Festival Shopping
Center and are now at a nice new bright modern dental center at xxxx Roswell Rd
diagonally across the street from Chick fil A Chastain Square. Digital
radiographs, Cone-beam CT, etc etc. Phone and fax contact will be frowned
upon. Thanks for reading,
and we look forward to hearing from you. Phone and fax contact will be frowned
upon [please sign-in to view contact information]