Orthodontic Dental Front Office Job Posting

Orthodontic Dental Front Office Job in Jacksonville, FL (213236)

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Job Details
Job Id/Status: 213236 / EXPIRED
Job Posted/Updated:05/03/2018
Position:Dental Front Office
Specialty:Orthodontic
Job Type:Perm
Days of Week:Mon, Tue, Wed, Thur, Fri
Location: Jacksonville, FL 32211
 
Description
PATIENT REPRESENTATIVE - 1 POSITION AVAILABLE Responsible for performing front desk activities in a high volume academic setting, including greeting patients, answering phones, scheduling, accepting and posting payments, and updating records. Also processes, maintains, compiles, and reports patient information. Description of Essential Duties: • Greets patients, performs new patient procedures such as assigning to diagnosis-related groups, and completing paperwork; coordinates activities with the Insurance and Collection Coordinators. • Responds to notes on patient accounts, seeks assistance with appropriate entities in the event of conflict, and enters notes in patient records. • Accepts, screens, and routes telephone calls, responds to patient inquiries, and makes appointment reminder calls. • Schedules emergency appointments and coordinates other scheduling changes. • Establishes, maintains, processes, and updates files, records, and other documents, and ensures records are complete, accurate, and in compliance with standards. • Compiles and maintains patients’ medical records to document condition and treatment, and to provide data for research or cost control and care improvement efforts. • Responds to notes on patient accounts, seeks assistance with appropriate entities in the event of conflict, and enters notes in patient records • Releases information to persons and agencies according to regulations. • Resolves or clarifies codes and diagnoses with conflicting, missing, or unclear information by consulting with service providers or others. • Maintains confidentiality; protects the security of medical records and adheres to all HIPAA guidelines/regulations. • Operates standard office equipment and uses required software applications. • Performs other duties and responsibilities as assigned. Knowledge of: • Standard business office procedures • Dental/orthodontic terminology (preferred but not required) • Dental insurance billing practices (preferred but not required) • Bilingual in English and Spanish (preferred but not required) Skill in: • Using interviewing techniques to obtain information from patients • Transcribing written and oral information, using computers to enter, access or retrieve data, and preparing reports • Maintaining patient dental records • Accurately posting, balancing, and reconciling payments • Operating standard office equipment and using required software applications Ability to: • Read, understand, and follow oral and written instructions • Organize and prioritize multiple tasks and meet deadlines • Accurately perform detailed clerical and administrative tasks • Communicate effectively, both orally and in writing • Work independently as well as collaboratively within a team environment • Provide a high level of internal and external customer service • Establish and maintain effective working relationships with patients, service providers, faculty, and other staff Work Conditions: • Normal business hours. Some additional hours may be required; • Climate controlled office environment. Physical Requirements • Sitting-up to 8 hours per day • Walking-up to 2 hours per day • Standing-up to 6 hours per day • Lifting-up to 30 pounds maximum, but generally will not apply • Pulling-up to 30 pounds maximum, but generally will not apply • Computer keyboard-up to 6 hours per day The following requirements will generally not apply: • Bending; Squatting; Stooping; Reaching; Balancing; Twisting; Crawling; Kneeling; Climbing stairs or ladders; Outdoors Please include: (Incomplete applications will not be considered.) Cover Letter Resume * Jacksonville University Staff Application * Background Authorization * Required Screening Questions *Links to required documents can be found at http://www.ju.edu/humanresources/staff/patient-representative.php