Dental Front Office Job Posting

Dental Front Office Job in Houston, TX (214818)

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Job Details
Job Id/Status: 214818 / EXPIRED
Job Posted/Updated:05/16/2018
Position:Dental Front Office
Job Type:Perm
Days of Week:Mon, Tue, Wed, Thur, Fri
Location: Houston, TX 77070
Inbound Patient Concierge is responsible for handling calls from new and existing patients regarding a variety of requests. With a focus on exceptional listening skills and a nurturing tone of voice, the Inbound Patient Concierge will be the first point of contact with our practice. They will schedule new patient and existing patient appointments following our 5 Star telephone protocol and measurement system. Call Center Representative Skills and Qualifications: Customer Focus, Customer Service, Data Entry Skills (Dentrix a plus), Listening Skills, Phone Skills, Verbal Communication, Building Nurturing Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking, Scheduling Multiple Dental Providers, Strong organizational skills with excellent follow through Main Job Tasks and Responsibilities • Answer inbound calls promptly and schedule patient appointments- establish the First Impression • Handle patient inquiries (both telephonically and by email) • Provide patients with a personal, caring touch • Enter new patient information into Dentrix system • Update existing patient information (cell phone, address and email, insurance etc.) • Track new patients, referral sources, and completion of Questionnaire forms • Assist patients with the completion of Questionnaires • Identify and escalate priority issues • Route calls to appropriate resources • Follow up customer calls where necessary • Document all call information according to standard operating procedures • Complete call logs • Produce call reports, EOD, EOM • Scan EOB’s and complete report • Work pending treatment lists to schedule patients and keep schedule productive Education and Experience • High school diploma or equivalent • Proficient in relevant computer applications • Required language proficiency- must speak English, secondary language a plus • Knowledge of customer service principles and practices • Knowledge of call center telephony and technology • Some experience in a call center or customer service environment • Good data entry and typing skills • Knowledge of administration and clerical processes Key Competencies • Listening Skills • Verbal and written communication skills • Problem analysis and problem solving • Customer service orientation • Organizational skills • Attention to detail • Self-starter, highly motivated • Happy, positive, calm disposition • Judgment • Adaptability • Team work • Stress tolerance • Resilience