Pediatric Dental Front Office Job Posting

Pediatric Dental Front Office Job in Kennesaw, GA (218973)

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Job Details
Job Id/Status: 218973 / ACTIVE
Job Posted/Updated:07/12/2018
Position:Dental Front Office
Specialty:Pediatric
Job Type:Perm
Days of Week:Mon, Tue, Wed, Thur, Fri
Location: Kennesaw, GA 30144
 
Description
Bilingual PATIENT SUPPORT SERVICES COORDINATOR position available - Full time - Benefits - Large and growing organization The Patient Support Services Coordinator supports a number of Pediatric, General, Oral Surgery, and Orthodontic dental offices in the Southeast, in the centralized call center office. The Patient Support Services Coordinators are responsible for providing customer service and support between the patients and multi-level offices ensuring goals are being met that are established by the organization for accuracy and quality control. Minimum requirements include: * High School Diploma or GED * 5 years minimun of customer service experience * Customer service oriented with professional attitude * Ability to multi-task * Exceptional phone, verbal, written and overall communication skills * Savvy with the use of Microsoft Office and other computer programs * Associate and or Bachelor Degree Preferred Education and experience include: * Multilingual (miminum English and Spanish) * Knowledge of dental terminology, procedures and diagnosis * Knowledge of computer and relevant software applications * Knowledge of general administrative and clerical procedures * Knowledge of healthcare patient financial services Essential Functions: * Ability to work in a team environment, but also disciplined to work independently with little to some discretion form peers and Patient Support Services Manager * Maintain good relationship with office staff, and vendor contacts, that we service and/or partner with * Excellent Communication and Customer services skills * Responsible for identifying trends while scheduling appointments, that require escalation up to prevent them from continue to occur. * Ability to work on multi-line phone systems, to handle multiple callers/patients at a given time * Can handle high call volumes * Maintains confidentiality of all PHI, HIPPA, patient and company- related information. * Completes work within authorized time to assure compliance with departmental standards. * Demonstrates knowledge of, and supports, the practice’s and company’s mission, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethics. * Enforce our company culture and values, by creating a customer experience of the highest quality, and maintain our professional relationships with patients, vendors, and co-workers both directly, and offshore. * The job description provides a framework for the job, other duties may be assigned as necessary Required Competencies: * Stress Management/Composure * Planning and Organization * Time Management/Promptness * Accuracy * Teamwork * Initiative * Confidentiality * People Oriented