DENTAL OFFICE MANAGER
REPORTS TO: Periodontist-Owner
ESSENTIAL DUTIES AND RESPONSIBILITIES
MAJOR JOB FUNCTIONS
1. General Office Duties
• Responsible for the overall achievement of Production and Collection
targets on a monthly basis.
• Reviews operating results of the office, compare them to established
objectives, and takes steps to ensure that appropriate corrective and Preventive
actions are implemented.
• Implements office protocols and procedures to improve efficiency of
workflow, create “team” environment and ensure patient satisfaction.
• Assess, investigate and resolve staff and patient issues by analyzing
the facts and circumstances to develop timely, effective, logical, yet creative
• Acts as liaison between Doctor/Management and staff for routine matters
such as Time Off, schedule changes, question about policies and procedures,
special projects, etc.
• Responsible to fill short-term vacancies (ex. Absences), in coordination
with Owner’s Assistance and guidance.
• Responsible for smooth and efficient flow of patients.
• Responsible for the proper entry of information in the Office Management
• Ensures proper accounting protocols are met utilizing QuickBooks
• Ensures regular generation of required reports.
• Ensures proper scheduling of patients in accordance with streamlining
agreements; ensure proper appointment confirmations are completed.
• Ensures proper implementation of marketing programs.
• Responsible for accurate balancing of all office transactions.
• Implements and ensures adherence to cash management and accounting
• Supervises the Patient Relations Associates (receptionists/office
staff), and Dental Assistants; conducts job reviews with direct reports;
identifies and recommends developmental/training programs as may be necessary.
• Keeps track of all new patients as well as recall patients, making sure
that proper appointments are scheduled.
• Ensures proper coordination with the billing agency and all required
reports/documents submitted correctly and on time.
• Ensures office cleanliness at all times; immediately acts on problems
relating to utilities, equipment, software, etc. by coordinating with the people
• Maintains an appropriate professional appearance and demeanor in
accordance with company policy.
• Ensure compliance with company policies, as well as State, Federal and
other regulatory bodies.
• Provide feedback regarding specific tactics that change financial and
patient outcomes which could benefit the rest of the organization.
• Ensure that biohazard waste is contained and removed regularly
• Ensures compliance with OSHA standards.
• Answers phones; assists patients
• Ensures that the correct posters/certifications/documentation is kept
accessible as needed within the office.
• Assists the owner with setting goals/budgets.
2. Financial Responsibility
• Discusses Care Credit Options
• Discusses payment options as required
• Oversees payment processing
• Oversees insurance claims processing
• Oversees collection accounts processing
• Educating staff on Care Credit, overcoming insurance/out of network
objectives and collections.
OTHER ASPECTS OF THE JOB:
Use of internet, email, QuickBooks, patient software (SoftDent), Microsoft
office, multi-line telephones, chart review, filing, organization, cleaning,
ordering, inventory and more.
EDUCATION AND MANDATORY SKILLS:
-High school diploma or equivalent required.
-Bachelors Degree or higher preferred
-Highly proficient computer skills-This is a digitized Dental Office
-3+ years dental industry experience required
-1+ year(s) experience in a Perio office a plus
- Experience with industry-related software
- Internet and E-mail Savvy
TYPICAL PHYSICAL DEMANDS:
Must be able to sit and/or stand for long periods of time.
Must be able to lift/move 10 or more pounds.
ENVIRONMENTAL WORKING CONDITIONS:
Dental professionals are predisposed to a number of occupational hazards. These
include exposure to infections (including Human Immunodeficiency Virus and viral
hepatitis); percutaneous exposure incidents, dental materials, radiation, and
noise; musculoskeletal disorders; psychological problems and dermatitis;
respiratory disorders; and eye insults. Percutaneous exposure incidents remain a
main concern, as exposure to serious infectious agents is a virtual risk.
Minimizing percutaneous exposure incidents and their consequences should
continue to be considered, including sound infection control practices,
continuing education, and hepatitis B vaccination.
Basically, for any infection control strategies, dentists should be aware of
individual protective measures and appropriate sterilization or other high-level
Full benefits include xxxk, health insurance, bonus structure, and paid time
off. Salary will be negotiated based on individual requirements and experience.