English/Spanish Bilingual, 1 Year Experienced Front Desk
South Texas Dental - xxxx E. Parker Road, Plano xxxx4
The Receptionist is a vital member of the office team. In this role, as a
skilled front office team member, the work performed must be of the highest
quality, accuracy and efficiency. As the patient’s first contact with the
office, the Receptionist represents the patients’ lasting impression of the
office. This position requires an individual who is organized, works well under
pressure, and presents a pleasant and optimistic nature.
ESSENTIAL JOB RESPONSIBILITIES/DUTIES/TASKS
§ Schedule patients for efficient use of doctors and staff time according to
office production goals, in accordance with the appointment scheduling
guidelines within the next three days.
§ Use schedule to communicate by promptly updating schedule changes and
coordinate patient flow. It is also the responsibility of the receptionist to
keep an eye on wait time in order to provide a remarkable patient experience
§ Follow up on all cancelled / missed / and post checkup appointments, keep
Delayed Treatment Slips, and fill cancelled appointments according to the
office protocol. It is the responsibility of the front desk to make daily calls
to call recalls /treatment not completed patients to ensure future business.
§ Call patients who have missed appointments after 10 minutes to find out the
reasons and reschedule an appointment with in no more than three days.
Receptionist should also document appointment notes for record purposes.
§ Make courtesy calls for appointments confirmation in the next two work days
to inform patients the Doctor is looking forward to seeing him/her during their
scheduled time and to see if they have any questions and/or concerns.
Receptionist is also to set expectations and offer our online paper available
to expedite the check in process.
§ Greet all patients with a friendly attitude when arriving and check in
patients according to office protocol. Receptionist is also to offer
water/coffee/magazine to make it a more remarkable experience.
§ Answer telephone calls with a friendly tone of voice transmitting a smile
over the phone by the second ring and check and respond to voicemail hourly and
more frequently during high volume telephone periods. Stay conscience of
patients hold time.
§ Use influence cycle to retain patient, handle objection and build value.
Make sure to use proper communication skills in order to pass the baton
§ Print the daily schedule and post copies of it in the back office in HIPAA
compliant locations and apply necessary changes as the schedule changes (if any)
§ Make sure the patient charts for the next three working days are ready with
eligibility sheets in the proper place to promptly use for patients check in.
§ Take responsibility for requesting and collecting payments / co-payment from
patients and issue receipts.
§ Assemble and organize patients’ charts on a daily basis for quick retrieval
of information and maintain them securely and handled in compliance with HIPAA
privacy and security regulations
§ Be responsible for the appearance of the reception area, front desk, lobby,
§ Review supplies for reception and provide order to office manager according
to office protocol and needs.
§ Know and be aligned with the practice mission statement, long term business
plan, and short term goals
§ Actively participate in huddles and staff meetings with a positive attitude.
§ Actively participate in marketing campaigns according to marketing protocol
and communicate with patients to acquire new patient leads
CRITICAL CORE COMPETENCIES:
2. Effective Communication
KNOWLEDGE/SKILLS EXPERIENCE/EDUCATION REQUIREMENTS
§ Bilingual in English and Spanish Required
§ High School Diploma
§ 3-5 years’ experience in a customer service or receptionist role preferred
§ 1+ Year Dental Front Desk Experience required
Working extended hours and weekends often required.
EQUAL OPPORTUNITY EMPLOYER