Dental Front Office Job Posting

Dental Front Office Job in Plano, TX (223118)

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Job Details
Job Id/Status: 223118 / ACTIVE
Job Posted/Updated:07/30/2018
Position:Dental Front Office
Specialty:General
Job Type:Perm
Days of Week:Mon, Tue, Wed, Thur, Fri, Sat
Location: Plano, TX 75074
 
Description
English/Spanish Bilingual, 1 Year Experienced Front Desk South Texas Dental - xxxx E. Parker Road, Plano xxxx4 OVERALL ACCOUNTABILITY: The Receptionist is a vital member of the office team. In this role, as a skilled front office team member, the work performed must be of the highest quality, accuracy and efficiency. As the patient’s first contact with the office, the Receptionist represents the patients’ lasting impression of the office. This position requires an individual who is organized, works well under pressure, and presents a pleasant and optimistic nature. ESSENTIAL JOB RESPONSIBILITIES/DUTIES/TASKS § Schedule patients for efficient use of doctors and staff time according to office production goals, in accordance with the appointment scheduling guidelines within the next three days. § Use schedule to communicate by promptly updating schedule changes and coordinate patient flow. It is also the responsibility of the receptionist to keep an eye on wait time in order to provide a remarkable patient experience § Follow up on all cancelled / missed / and post checkup appointments, keep Delayed Treatment Slips, and fill cancelled appointments according to the office protocol. It is the responsibility of the front desk to make daily calls to call recalls /treatment not completed patients to ensure future business. § Call patients who have missed appointments after 10 minutes to find out the reasons and reschedule an appointment with in no more than three days. Receptionist should also document appointment notes for record purposes. § Make courtesy calls for appointments confirmation in the next two work days to inform patients the Doctor is looking forward to seeing him/her during their scheduled time and to see if they have any questions and/or concerns. Receptionist is also to set expectations and offer our online paper available to expedite the check in process. § Greet all patients with a friendly attitude when arriving and check in patients according to office protocol. Receptionist is also to offer water/coffee/magazine to make it a more remarkable experience. § Answer telephone calls with a friendly tone of voice transmitting a smile over the phone by the second ring and check and respond to voicemail hourly and more frequently during high volume telephone periods. Stay conscience of patients hold time. § Use influence cycle to retain patient, handle objection and build value. Make sure to use proper communication skills in order to pass the baton successfully. § Print the daily schedule and post copies of it in the back office in HIPAA compliant locations and apply necessary changes as the schedule changes (if any) § Make sure the patient charts for the next three working days are ready with eligibility sheets in the proper place to promptly use for patients check in. § Take responsibility for requesting and collecting payments / co-payment from patients and issue receipts. § Assemble and organize patients’ charts on a daily basis for quick retrieval of information and maintain them securely and handled in compliance with HIPAA privacy and security regulations § Be responsible for the appearance of the reception area, front desk, lobby, and restrooms. § Review supplies for reception and provide order to office manager according to office protocol and needs. § Know and be aligned with the practice mission statement, long term business plan, and short term goals § Actively participate in huddles and staff meetings with a positive attitude. § Actively participate in marketing campaigns according to marketing protocol and communicate with patients to acquire new patient leads CRITICAL CORE COMPETENCIES: 1. Flexibility 2. Effective Communication 3. Collaboration 4. Patient-focused KNOWLEDGE/SKILLS EXPERIENCE/EDUCATION REQUIREMENTS § Bilingual in English and Spanish Required § High School Diploma § 3-5 years’ experience in a customer service or receptionist role preferred § 1+ Year Dental Front Desk Experience required OTHER REQUIREMENTS: Working extended hours and weekends often required. EQUAL OPPORTUNITY EMPLOYER