Thompson Family & Cosmetic Dentistry was founded in xxxx and has remained in the
same location since that time. Dr. Scott Thompson opened his practice soon after
graduating Magna Cum Laude with a Doctor of Dental Surgery degree from the
University of Texas San Antonio. Originally from Somerville, New Jersey, Dr.
Thompson attended undergraduate school at Muhlenberg College in Pennsylvania and
graduated with a Bachelor of Science in Biology.
Dr. Thompson seeks a self-directed and motivated individual who has at least 2
years experience in customer service, preferable in a dental or medical office.
The successful candidate will have a positive, can do attitude and enjoy working in
a team centered office where everyone plays an important role. This person is goal
oriented and will show initiative and the ability to organize oneself. Excellent
customer service, problem solving and interpersonal skills round out this person’s
Essential functions for this position include:
Making a positive first impression with patients both by phone and in person;
communicating effectively with patients while following telephone protocol
including dental emergencies.
Partnering with the office team to create an exceptional experience for patient.
Reviewing patient history and clarifying any points of concern; maintaining the
integrity of patient files.
Directing the patient scheduling process in a way that maximizes doctor and hygiene
production and coordinating incoming patient flow with clinical staff.
Understanding and following doctor's treatment plans to schedule follow-up
appointments; monitoring treatment plans and case acceptance.
Informing patients of payment policy; collecting payment from patients at time of
Verifying all charges and record payments to patient accounts; be able to complete
and explain the third party financing for patients.
Presenting fees and estimates of treatment; educating and answering questions.
Documenting financial arrangements and commitments to pay.
Monitoring production and collections; reconciling all credit card payments and
Maintaining HIPAA compliance through patient confidentiality.
Filing and tracking appointments due to no-shows, cancellations and late arrivals;
tracking and calling patients with incomplete treatment.
Opening and closing of office each day. Handling after hours emergency calls.
Experience with MacPractice is a plus
Thompson Family and Cosmetic Dentistry offers:
- Excellent income potential with our bonus system
- Competitive base compensation based on experience
- Paid holidays and vacations
- Allowances for CE
- Hours are 7:45-5pm