Dental Front Office Job Posting

Dental Front Office Job in San Antonio, TX (234851)

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Job Details
Job Id/Status: 234851 / ACTIVE
Job Posted/Updated:11/16/2018
Position:Dental Front Office
Job Type:Perm
Days of Week:Mon, Tue, Wed, Thur, Fri, Sat
Location: San Antonio, TX 75221
$xxx Signing Bonus for Front Desk/DHE positions only SUMMARY As a member of the Front Desk/Dental Health Education Team, you will be representing our Dentistry practice to the public on a daily basis. You will share dental health information and best practices at public education events as well as public health events Essential Functions Front Desk (50%) Daily activities will be coordinated with the Clinic Manager or Assistant Clinic Manager Pull charts one day in advance Greet the customers as if they were a guest in your home; Smile and call them by name; Build trust through a caring demeanor; Provide timely responses and individualized customer care Answer questions in full and involve others in the office as needed; Provide comforting and reassuring answers to reduce anxiety Initiate patient paperwork for treatment (employment, insurance, etc.); Conduct insurance verification to obtain correct co-pays Assist patients with payment or any related questions Oversee cleanliness and orderliness of lobby End of day: Balance checks and cash; Assure next-day and three-day appointments are confirmed Teamwork: Support and back-up team members to build a spirit of cooperation and meet patient need Recall Book recall appointments with patients who missed appointments or cancelled Call "Continue Treatment" patients that are scheduled for a consultation Call patients who did full mouth exam (FMX), but did not finish schedule treatment Send six-month cards out two weeks in advance Teamwork: Support and back-up team members to build a spirit of cooperation and meet patient needs Discharge Coordinate discharge activities with Clinic Coordinator Reassure patients of what to expect from being treated – such as discomfort, bleeding, prescriptions, physical activities, etc.; Provide post-op instructions to patients Enter correct claims into the system Provide patient receipt and appointment card Schedule patient appointment to continue patient treatment Teamwork - Support and back-up team members to build spirit of cooperation and meet patient needs Field Marketing (50%) Present dental health education materials in public education settings; Emphasize the importance of good oral hygiene; Inform the community of services offered by The Smile Center for dental health wellness Distribute oral health and hygiene information to the community Conduct group demonstrations on proper oral hygiene techniques at educational or health fair events Create a communication network of community contacts and local businesses; regularly follow up on potential business partnership opportunities Utilize “Referral Days” to visit with local healthcare providers for patient referrals; visit with public/ retail locations to gain information on upcoming community events Manage additional projects and special tasks as assigned JOB REQUIREMENTS A minimum of 1 year experience in a dental office environment with customer interface highly desired Dental Field Marketing experience highly desired Intermediate to advance computer use and data entry skills Bilingual (English/Spanish) highly preferred High School Diploma or equivalent Reliable transportation; ability to travel to community events Valid Driver’s License required