• Greet the patient with a smile, nice introduction and say something
• Do your best to seat on-time. After rapport building and reviewing the health
history, place napkin/bib. Then prior to treatment, make sure they wear safety
• Offer the patient a few amenities (Neck roll, lip balm, beverage, etc.)
• Familiarize self with each patient and their scheduled treatment to be fully
prepared to assist the doctor.
• Review the schedule, your patient’s charts and communication notes for each
patient. Be prepared for changes (emergencies/add-ons) in the daily schedule.
Stay calm and flexible.
• Maintain a professional appearance and etiquette at all times.
• Review and update patient’s medical history each and every visit.
• As necessary, assist the doctor in all procedures according to your
certifications and laws of the State/Province: Oral evacuation, mouth and tongue
retraction, placing and removing cotton rolls, holding impressions trays, taking
alginate impressions, color matching, making temporaries, photography, patient
comfort, keeping mirror and line of site clear, anticipating instruments needed,
patient education, etc. Mix materials, pass instruments, have materials
organized and readily available. • Make custom trays
• Chart all appropriate data of patient during exam and document treatment
(Present, future, options given, risks, concerns, etc.) Make sure the chart
notes are complete for each patient, easy to understand and detailed. Be sure
all procedures are documented for easy billing verification with
narratives/reason we are doing the procedure. Be sure to not click on templates
and customize your chart notes for each patient.
• Take and have radiographs ready for doctor viewing. (Re-take, if needed or as
instructed by the doctor/trainer. Examples may include, but not limited to; when
you are missing the apex, it’s elongated, the teeth are overlapped, or the film
is not diagnostic.
• Utilize intra-oral camera to assist in diagnosis and patient education. Know
how to inform patients the services the office provides.
• Help management of patient flow by: - Seating each patient and seeing to their
comfort - Staying with the patient until doctor arrives - Having all
equipment/necessary supplies prepared and ready for use - Having the room fully
prepared for the patient treatment (Avoid needing to leave the room to gather
more supplies.) - Routing the patient to the appropriate person (administrative
employee/hygienist) after their appointment or treatment is completed by you.
“Hand-off” - Proper “hand-off” communication to avoid confusion or lack of
customer service. - Informing another team member if you will be running late
for the next patient - Be observant and know when hygiene exams need to get
done. - Know the protocol of who calls your patient if they have not arrived for
their scheduled appointment time.
Willing to learn new procedures.
We are a holistic dental offfice and offer some holistic procedures.