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Dental Front Office Job in Grand Prairie, TX (239615)

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Job Details
Job Id/Status: 239615 / ACTIVE
Job Posted/Updated:01/10/2019
Position:Dental Front Office
Job Type:Perm
Days of Week:Mon, Tue, Wed, Thur
Location: Grand Prairie, TX 75051
Grand Prairie Family Dental, PLLC – Grand Prairie TX xxxx1 Purpose: The Front Office Coordinator’s (FOC) primary responsibility is to contribute to the financial success of the practice by ensuring that patients are the number one priority, and satisfied to the point of wanting to refer family and friends to the practice, from the time they enter the practice until the time they leave. FOCs contribute to the practice’s financial success by creating and maintaining positive relationships with patients, while handling financial affairs, through: 1. Organized, clear, professional, compassionate and proactive communication (both verbal, written and body) about patient’s relationship with the practice. 2. Continuous update of financial status of patient account (insurance, payment plans and third party financing accounts) before, during and at conclusion of rendered care. 3. Eliminate financial surprises by pro-actively provide means for the patient to handle their financial responsibilities. 4. Empathetically and professionally deal with financial surprises Essential Functions: Manage Front Office • Manage Front office team: Marketing Coordinator, Scheduling Coordinator and Hygiene Coordinators ? Ensure all protocols are being adhered to effectively ? Update, amend or decide on feasibility of all office protocols based on each circumstance. ? Accountability and effectiveness of each team member in meeting office goals ? Keep record of each front office member for regular quarterly evaluations • Effective delegation and training of front office tasks to meet office goals and objectives • Update, amend and decide on feasibility of front office personnel’s job description to improve functionality, accountability, effectiveness and productivity. • Effective monitoring of all marketing campaign: ROI, effectiveness, and day-to-day handling of ALL marketing affairs; decipher trends, patterns, and CPP (cost per patient-NOT CLICKS) for each marketing venture. Continuously monitor and increase all online reviews on all sites. Solicit patient written and video testimonies. • Effectively handle all perspective new patients into our pool of patients to improve Active Patient counts, increase patient referrals, and improve case acceptance. • Monitor, upkeep and update all pertinent office statistics. • Enhance, improve effectiveness and monitor staff unity, collaboration and team work. Financial Affairs • Insurance Processing ? Insurance Verification as per office protocol ? Insurance filing, claim processing, and handling of disputes ? PPO fee monitoring and upgrade reimbursement handling ? Medical claim verification, filing, processing and handling ? EagleSoft-Software management mastery, data entry, patient and account updates • Patient Account and Audits ? Ensure all charge and code entries are accurate ? Ensure current status with payment plans, iCare plans, orthodontic plans ? Financial plan documentation is complete; chart information and computer patient account and insurance information is correctly entered • Treatment Coordinator (TC) ? Proper estimate of coverage is provided to TC Identification of all limitation of coverage, exclusions, downgrades, and conditions are properly identified. ? Financial planning meets office protocol • Scheduling & Huddle ? Patient clearance for scheduling appointment and current financial status ? Identification of patient portion payment prior to appointment day ? Handling of all paperwork (consent forms, Pre-op, Post-op, financial, etc.) prior to clinical appointment • Third Party Financing accounts ? Audit of monthly statements ensuring proper collections and deposits ? Ensure patient’s understanding of their obligations, charges and available credit ? Report of % approval by each financing company, total $ proposed vs $ total approved vs total $ available credit approved • General Administrative Functions ? Recommendation for office on efficiency, increase reimbursements, reduce redundancies, and improve productivity. ? Office Report and statistic evaluation ? Office meeting presentations ? Staff training, accountability, assessment, effectiveness ? Marketing updates Knowledge/Skills/Abilities: • Education/Certification: • High school diploma or equivalent required • One to two years’ experience working in a professional environment with direct customer contact desired. • Skills/Abilities: • Strong interpersonal and relationship building skills; work well with others • Excellent written and verbal communication skills • Professionalism and professional image • Strong organization and planning skills; detail oriented • Ability to multi-task in a fast-paced environment • Computer proficiency and ability to learn new software • Conflict resolution and problem solving skills ? Ensure front office has control over scheduling ? Ensure and maintain HIPPA compliance ? Ensure and maintain OSHA compliance ? Be active participants at morning huddles and office meetings Work environment/Conditions: • Overtime required to perform job functions as approved by Office Leader • Travel as needed for training and to perform job functions • Safety procedures required including protection to minimize the risks from X-rays and blood borne pathogens • Potential extended period long hours standing on feet Disclaimer: The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Grand Prairie Family Dental, PLLC reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Job Type: Full-time Required experience: • Eaglesoft: 3 year Dental Office: >7 years