Dental Front Office/Manager Job Posting

FO
  Tuesday, 15 January 2019

Dental Front Office/Manager in San AntonioSan Antonio, Texas 78221

  Tuesday, 15 January 2019
  • Job Type: PERM
  • Specialty: General
  • Days of Week: Mon, Tue, Wed, Thur, Fri, Sat
  • Job Type: PERM
  • Specialty: General
  • Days of Week: Mon, Tue, Wed, Thur, Fri, Sat

Description

We are currently seeking several temporary, full time Dental Customer Service Representatives to add to our team of 600+ employees. CentroMed is recognized in San Antonio and the surrounding areas as a leading health care provider for quality customer service, clinical excellence, comprehensive care, and responsiveness to community needs. JOB DESCRIPTION: Responsible for functions related to front office including but not limited to, greeting and welcoming; computer systems; telephones; provider schedules; dental records; patient registration, financial screening, and eligibility; and business functions (receipts, charges, coding, and deposits). This position is also responsible for ensuring efficiency of front office dental operations and for monitoring, reporting, planning, and budgeting. DUTIES AND RESPONSIBILITIES: 1. Ensure customer service is delivered by all dental staff by greeting all patients and having patients understand their anticipated wait time. 2. Retrieves incoming calls and directs to appropriate personnel or department. 3. Schedules, accommodates, and updates patient appointments, meetings. 4. Maintains medical and/or dental electronic records. Performs new patient registration, updates patient information (Including consent forms, medical history forms, HIPAA paper work and documents for sliding fee scale.), data entry of demographics, and any other required information as described by policy. Verifies, and activates appropriate patient insurance plan. 5. Refers patients for screening to determine eligibility for special funding sources. 6. Collects payments for services and products. Ensure accurate posting of encounter data and posts to appropriate funding/insurance plans. Manages patient account balances appropriately to include pre-collections, old balances, and same day service balances. 7. Completes end of day reconciliation report ensuring that all encounters are posted and closed; ensures that cash collected reconciles with system cash report; ensures that cash is secured and deposited into safe at end of day. 8. Welcomes on-site visitors, determines nature of business, and announces visitor to appropriate personnel. 9. Orders, receives, and maintains office supplies. 10. Assists in the resolution of complaints, requests and inquiries from all patients. 11. Routes incoming, outgoing mail and correspondence, including e-mail and faxes. 12. Performs other clerical duties as needed, such as filing, faxing, photocopying, and collating. 13. Performs other related duties as assigned. PERFORMANCE STANDARDS: Performance will be evaluated by the Dental Front Office Supervisor using the Performance Evaluation CDB Form No. 1006c (Rev 1/2000) wherein a satisfactory overall rating is considered as a minimum acceptable level of performance. QUALIFICATIONS: A. Education: High School Diploma or equivalent required. B. Experience: Dental Assistant/Office Specialist certificate from an accredited school of Dental Technical School preferred or minimum of one year or more of experience in dental front office duties. C. Other: 1. Bilingual (English/Spanish) required. 2. Demonstrate working knowledge of the Internet, Outlook, and Word. Ability to learn electronic health record software. 3. Knowledge in dental billing, to include Medicaid, Private Insurance, and CHIP preferred. PHYSICAL REQUIREMENTS: Finger Dexterity: Using fingers to make small movements such a typing or picking up small objects. Speech: Frequently conveying detailed or important instructions or ideas, accurately, clearly, or quickly. Hearing: Able to hear average or normal conversation and receive ordinary information. Repetitive Motions: Frequently and regularly using the wrists, hands and fingers. Visual: Average, ordinary, visual acuity necessary to prepare to inspect documents, or other materials. Physical: Flexibility: Standing/walking most of the time. May have to life folders, files, papers, audio/video equipment, and other such items weighing up to approximately 25 pounds. Must be able to meet the attendance requirements of the position. Must be able to travel independently to other locations as needed.