TITLE Senior Dental Hygiene/New Patient Coordinator
EOE STATEMENT We are an equal employment opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, gender, national origin, disability status, protected veteran
status or any other characteristic protected by law.
DESCRIPTION The Senior Dental Hygiene/New Patient Coordinator creates the
first impression and a lasting impression for each patient, whether in person or
on the phone. This role greets patients, schedules appointments, answers phones,
manages administrative records and financial records such as insurance billing
and payments. Additionally, this position is responsible for the coordination
for office routines and procedures as well as reminder calls about scheduled
appointments, follow ups, or cleanings. The Senior Hygiene/New Patient
Coordinator keeps the office organized and running smoothly and exhibits a
positive countenance to every patient experience.
? Develops and maintains doctor/hygienist schedule to meet practice goals.
? Responsible for answering incoming calls to include, new patient calls,
emergencies, scheduling patient appointments, requesting records, and follow up.
? Manage unscheduled list, asap list, treatment pending list, to ensure
patient follow through to meet scheduling goals.
? Greet and check patients in and out for and after treatment.
? Educate and consult patients discussing treatment needs and presenting
? Increase and stimulate new patient growth by supporting marketing and
promotional programs, to include recall cards, continuing care calls, referral
letters and gifts, and working with referrals.
? Document patient dental treatments and financial transactions, to
include signing of financial arrangements, prepayments for large cases,
financing, and charges collection.
? Make pre-treatment financial arrangements with patients.
? Responsible for billing dental insurance, posting payments, and claim
? Balance income and charges daily and prepare deposits.
? Responsible for Accounts Receivable to include, sending of billing
statements, aging reports, and collections.
? Create month end reports and forecast monthly goals for the office and
? Follows office procedures for patient referrals.
? Responds to doctor, patient and employee concerns and inquiries and
seeks assistance when necessary.
? General office duties and other duties as required.
? 5 years previous hygiene/new patient coordinator and front office
experience a must
? Computer proficiency and the ability to learn new programs
? Exemplary customer service and interpersonal skills
? Must be available for evening and weekend hours
? Dentrix software experience
? Bilingual preferred