Our Patient Service Representatives play a vital role within the Smile Solutions
Dental Group team. PSRs are the first point of contact for patients at their
local office, and also have key responsibilities in the coordination of many
day-to-day administrative office activities. Reporting to the Office Manager,
this position provides general office support with a variety of clerical
activities and related tasks.
*Greet and check in patients in a friendly manner.
*Collect co-payments and verify insurance coverage.
*Schedule and confirm patient appointments.
*Prepare new patient charts neatly and accurately.
*Various office duties as assigned by Office Manager.
*Responding to patient billing or financial inquiries, directing to appropriate
departments, as necessary.
*Collect and post payments and record receipts.
*Balance nightly deposits and complete credit card processing.
*Must be fluent in English and Spanish
Minimum Education and Experience:
*High School Diploma or equivalent.
*Candidates will have a minimum of one year experience in a Dental healthcare
office or fast-paced, highly interactive customer service environment -
experience in the
dental or medical industry with scheduling and verifying insurances preferred.
*Must have experience with DENTRIX software.
*English and Spanish fluently a MUST.
*Self-motivated with the ability to exceed patient expectations.
*Excellent organizational skills to effectively handle multiple tasks.
*Flexibility to support change, with varying schedules as necessary.
*Possess excellent interpersonal communication skills.
*Resume must demonstrate stable employment history