The Front Desk / Receptionist sets the tone for the office through friendly, responsive patient interaction and a high degree of customer service and professionalism.
Greet patients and makes them feel welcome. Register new patients according to established office protocols. Assist patients to complete all necessary forms and documentation.
Promptly answer and manage incoming calls with a professional and courteous manner.
Verify and update new and current patient information. Inform patients of dental office procedures and policy.
Move patients through appointments as scheduled.
Enter all relevant patient information into data system and maintain and manage patient records in compliance with privacy and security regulations.
Meet with current and potential patients to create, review, and finalize treatment plan and subsequent financial obligations.
Schedule patient appointments. Confirm upcoming appointments and recalls according to office protocol.
Check daily and weekly appointment schedule. Proactively call patients to fill scheduling “holes” whenever possible.
Organize referrals to other medical specialists.
Dispatch lab work appropriately.
Collect and receipt payments from patients at time of treatment.
Arrange payment schedule with patients.
Prepare and mail billing statements. Prepare claim forms for dental insurance. Arrange supporting documents for insurance claims.
Maintain a clean, tidy, welcoming, professional reception area.
Adhere to HIPAA regulations to safeguard patient privacy and confidentiality.
All other duties as appropriate and as assigned
Has an outgoing, friendly personality that sets the tone for the office and establishes rapport with patients
Good verbal and written communication skills
Positive demeanor and attitude
Adapts well to change as well exercises patience with interruptions
Proficient in working with dental software (such as Dentrix) and a high degree of comfortable working with computers
Understands and/or shows an aptitude for using dental terminology.
Willingness to work evenings and/or weekends as scheduled to meet the needs of the practice.
Some overtime may be necessary and is a requirement of the position.
Education: High school diploma or equivalent required
Licenses/Certification: Experience: 2+ years in a fast-paced dental office; high degree of proficiency using Dental Management System (such as Dentrix); demonstrated expertise in dental reimbursement billing
Competitive compensation and benefits package available with matching 401k retirement plan.
We look forward to hearing from you soon!