Patient Care Coordinator (Dental Office)?(Northwest Houston)
compensation:?Commensurate with experience
DENTAL FRONT OFFICE TREATMENT COORDINATOR in a Pediatric Dental Office in Northwest Houston
-Must be organized, detailed-oriented, possess superior written and verbal communication skills, proficient in basic math including percentage calculations
Proficiency in using office email, Microsoft Word, and Excel
Treatment Planning Responsibilities -- At least two years experience
-Spend time with the patients to answer questions related to treatment and fees.
-Ensure that patients leave well informed, with all their questions answered about treatment options, with alternatives and fees introduced.
-Coordinate with hospital to schedule OR visits?
-Follow up with patients regarding pending and incomplete treatment
-Educating and discussing the dentists treatment plan, after the dentist has diagnosed and reviewed the
treatment with a patient.
-Discussing dental benefits when applicable.
Sending pre-estimates, authorization, and following up with patients. -Presenting fees and giving estimates of treatment.
-Documenting financial arrangements/commitments to pay.
-Comfortable using models, photos, visual tools, and powerpoint to present treatment to parent.
-submit insurance claims
-verify patient insurance
-assist in front desk responsibilities
-Educating patients about digital dental radiographs, fluoride, dental restorations, stainless steel crowns,
nitrous oxide, conscious sedation, full mouth dental rehab at the hospital OR or with an in- office anesthesiologist, extractions, space maintainers, interceptive and comprehensive orthodontics, and any other treatment that was diagnosed by the dentist.
-Sending follow-up letters/emails.
-Utilizing technology in the office, e.g. digital photos, intra oral camera photos when educating patients
and discussing treatment.
-Dealing with difficult patients and doing public relation calls to patients
-Monitoring treatment plans and case acceptance.
-assisting and participating in office marketing events
-coordinating office marketing events
-comfortable with Public Speaking, speaking in front of large crowds
-PROFICIENT IN MICROSOFT WORD, EXCEL, AND POWERPOINT!!!
It is extremely important that this person must be dependable, a team player, possess excellent organizational skills, advanced communication skills, clinical knowledge and be confident when presenting treatment. The ideal candidate has a wealth of knowledge as it pertains to multiple aspects of pediatric dentistry and is comfortable in working in a fast-paced setting. Past experience as a PEDIATRIC dental assistant is a plus. Bilingual in written and oral Spanish is a plus but is NOT a requirement.