We are in need of an EXPERIENCED Front Desk Receptionist/Call Center Representative. The ideal candidate must be able to multi-task and work well under pressure. Will be handling ALL incoming calls for 3 offices.
- Answer ALL incoming calls for 3 office locations
- Confirm all upcoming appointments for 3 office locations
- Responsible for checking voicemails
- Frequently respond and check text messages from patients via Podium
- Keep up with missed appoinments and reactivating recalls
- Call and schedule patients in from rosters
- Check in and Check out when necessary
Requirements for this position:
- Knowledge of dental terminology preferred
- Call Center and Collections experience a plus
- Knowledge of insurance verification a plus
- Experience with Eaglesoft Preferred
- Bilingual Preferred
This position is looking to be filled as soon as possible.