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Fort Worth, Texas 76108
Mon, Tue, Wed, Thur, Fri, Sat
Front Office Job Description Who are we? In a world where technology and instant gratification continue to increase, Ideal Dental is ahead of the curve by providing our patients/guests with convenient hours in modern top-of-the-line offices. General dentistry and various specialties merge under one roof to provide the ultimate guest experience. Ideal Dental is known for: Providing extraordinary guest experience by going above and beyond for guests Positively impacting peoples’ smile and inspiring others to do the same Upholding standards where people, quality, and value mean everything Who are we looking for? Our Front Office Team Members are a critical part of our mission, they not only offer a comforting smile and a personalized greeting to guests that visit our offices but they also impact overall guest satisfaction while influencing daily business operations. We are looking for Front Office Team Members who are ready for the challenge of growing and developing their career alongside our Clinical Team in a dynamic family-oriented culture. What does a typical day include? Serving as the initial point of contact for all guests and external vendors Providing excellent customer service to all guests Completing all appointment confirmations in a timely manner and adjusting the schedule accordingly to maintain a smooth patient flow Administrative duties including checking guests in and out and accepting payments Ensuring all patient’s paperwork is complete and accurate Coordinating financial agreements and assisting guests with overcoming financial obstacles Maintaining a clean and well-organized office Performing other duties as required to support the office What must you have to be a part of our team? A welcoming smile and positive attitude Strong communication and customer service skills The desire and ability to connect with and serve guests Ability to multi-task while working in a fast-paced environment High school diploma or equivalent Minimum of 2 years of experience in a dental practice What do we offer? Two medical plans to choose from Discounted dental benefits for the employee, their spouse, and dependent children Vision Long-term disability Short-term disability Life insurance Accident coverage Paid holidays Paid Time Off (PTO) 401K Check out our video on Glassdoor!