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May 25, 2021
Mon, Tue, Wed, Thur, Fri
POSITION SUMMARY: The Dental Schedule Coordinator will be the first impression and a lasting. The Dental Schedule Coordinator will greet patients, schedule appointments, answer phones, manage administrative records and financial records such as insurance billing and payments. This position is responsible for the coordination for office routines and procedures as well as reminder calls about scheduled appointments, follow ups, or cleanings. ESSENTIAL JOB FUNCTIONS • First to answer phones • Develops and maintains doctor/hygienist schedule to meet practice goals. • Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up. • When scheduling patients, add patient to EMR with correct patient information, provide patients with mandatory clinical forms to fill out and sign to scan to patient chart, collect insurance and enter information into the EMR and scan the insurance card to the system, and collect co-pay when necessary. • Manage unscheduled list and other treatment pending lists to ensure patient follow through to meet scheduling goals. • Knowledge of dental insurances, and an understanding of insurance eligibility. • Greet and check patients in and out for and after treatment. • Retrieve messages from voicemail and follow up with patients • Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters, and working with referrals. • Document patient dental treatments and financial transactions, to include signing of financial arrangements and charges collection. • Balance income and charges daily • Receive patient payments such as co-pays, outstanding balances, guarantor payments and assign them to the correct patient accounts. • Follows office procedures for patient referrals and scheduling. • Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary. • Safety: Responsible for ensuring that all duties, responsibilities and operations are performed with the utmost regard for the safety and health of all personnel involved, including themselves. • Safety: Take appropriate corrective actions to address matters pertaining to employee health and safety that have been brought to their attention. • Other duties as assigned by Office Manager.
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