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Jun 09, 2021
The Dental Specialty Office leads the team and works closely with the doctors to attend to the day-to-day operations. They work with leadership to implement and oversee customer service initiatives, business strategies, budgets, HR functions, and fiscal improvements. Primary duties include, but are not limited to: Accounts Receivable: (Co responsibility for financial performance of revenue cycle, including collecting at time of service, accurate insurance benefits, patient education, treatment plan presentation. Timely insurance claims submission, coding overview, precertification and predetermination processes.) Compliance (Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other local, state and federal regulations.) Customer Service (Ensures patient and referral satisfaction, including troubleshooting complaints and developing improvements to prevent recurrence. Manages people and processes to achieve optimal service levels and availability for referring offices) Human Resources (Interviews, hires and trains new team members. Conducts performance reviews. Counsels and mentors team members. Supervises and maintains accurate time clocks) Operations (all operations to insure optimal service and growth, including schedule, production, collections) Other Duties as required, to run a highly productive and efficient practice, such as filling in for absent employees, or as assigned. Records, Data and Reporting (User administration for Practice Management software, 3rd party lending, coordination with outside vendors. Creates monthly practice KPIs. Tracks expenses and submits expense reports. Maintains all practice records, including patient, financial, and all other documents necessary for audit trail and compliance. We offer a full and comprehensive benefit package, including competitive pay, retirement plan, vacation, sick time, paid holidays, and medical, dental, vision, disability, and life insurance.
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