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Jul 07, 2021
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Be part of a dynamic organization that will make you proud: Dentistry of the Carolinas -- EAST CHARLOTTE. THE FRONT DESK ADMINISTRATOR: -Personally creates a kind, gracious and caring environment to ensure our patients have an enjoyable experience at our office and that their needs are met. -Responds to clinical and operational needs and concerns timely and effectively. Personality must be accessible and responsive. RESPONSIBILITIES: • Provide work direction with clear responsibility for the coordination of resources to effectively support day-to-day operations, ensuring a smooth flow of patients through the office • Oversee the front desk activities to provide a consistent patient experience • Collect payments, print receipts and reconcile cash drawer for current date of service • Manage phone line and schedule future appointments for the team • Provide confirmation and follow-up courtesy calls to patient • Explain treatment options and financial responsibility with patient for current date of service • Review and assist patient in updating medical history • Complete all necessary billing procedures for current date of service • Assist or direct patient concerns, complaints and issues to the appropriate department • Coordinate the needs of the doctors and serve as liaison between doctors and support staff to mediate and resolve any issues as necessary • Assist providers with patient education EDUCATION AND EXPERIENCE • College Graduate • Minimum 5 years dental office experience required DESIRED SKILLS • Proficient keyboarding skills • Comprehensive understanding of computer systems and procedures • Clear verbal enunciation and use of correct grammar • Mathematical skills sufficient for all collection, posting, and accounting • Maintain a professional image in appearance and manner We offer a competitive compensation package including health insurance and paid time off. If you are positive, upbeat and outgoing; have an uncanny ability to minimize drama and office politics; can motivate a team, are a problem-solver, have a take-charge type of attitude and takes accountability by holding yourself and others accountable. APPLY TO with a cover letter and resume to . Please include EAST CHARLOTTE ADMIN in the subject line of email.