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Jul 22, 2021
Mon, Tue, Wed, Thur
Financial Coordinator Job Description Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Position Summary: Responsible for managing the day-to-day financial and insurance tasks in an effort to manage the overall A/R at the practice. In addition, this position is responsible for checking patients out, assisting with answering telephones, scheduling, and all other business office related tasks. Success Benchmarks: ? 98% collection rate ? Less than 10% outstanding AR over 90 days Beginning Day Tasks: ? Clock In ? Turn on all computers ? Check messages via all communication avenues and update the schedule with any last-minute changes prior to the huddle. ? Check to see if both front desk spots have all supplies (Pens, Stapler, Tape, Calculator, Paper). ? Tidy up lobby, reception area, and patient restroom as needed. ? Attend the huddle and follow the agenda in the SOP. ? Clean all fingerprints from the glass on the front door if needed. ? Answer telephone calls by the 3rd ring and follow the telephone etiquette checklist. ? Schedule patient appointments as needed (phone, tx, or check out). Daily Tasks ? Check the mail daily. ? Post payments and EOBs according to the proper office protocol. (create family alert for balance explanations) ? Send statements to patients with an outstanding balance after insurance has paid OR every 45 days, whichever comes first. Follow outstanding balance protocol and review statement messages for each A/R stage. ? Check for outstanding balances on all scheduled patients for the next day and research validity. Follow the “collecting patient balances at next appointment protocol”. ? Verify insurance eligibility and benefit breakdowns 48 hours prior to the scheduled appointment. ? Update all remaining benefits and deductibles in the patient management software. ? Continuously monitor the schedule for last minute additions that need insurance verification to be done. ? At the end of day, send all insurance claims with attachments, print out end of the day reports and file with the balance sheet. ? WEEKLY / MONTHLY: Run the A/R reports according to office protocol and go over them with the doctor/practice owner each Thursday after the last patient or if time allows earlier in the day. End of Day Tasks ? Confirm that every claim is sent to insurance for the prior day ? Confirm that every payment is posted for the day ? Collect all credit card receipts from the front desk ? Balance the Day Sheet; ensure all charges/postings are accurate and justified with proper credits and payments ? Prepare the daily deposit and place on doctor’s chair along with the EOD report showing all credits/adjustments/production/collection ? Check messages before shutting down computers for the day ? Clock Out End of Week Tasks ? Ensure the following reports are clean: • Procedures not attached to insurance • Claims not processed • Secondary claims not sent End of Month Tasks ? Close out the month in the patient management software if required ? Reset Insurance benefits for the patients with a plan that renews the next month ? Run the Aging Report and Provider A/R Report Success Factors: ? Adhere to strict safety guidelines and procedures to OSHA and office standards. ? Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and smells that may be unpleasant. ? Must be detail oriented in order to maintain good financial practices, account balances, and financial reporting. ? You must be flexible and understand that our job duties may change from time to time and that you may be asked to “help out” in other areas of the office. ? Must excel in forward thinking in order to anticipate the needs of the doctor as well as the practice. ? Must respect both team members and patients at all times. ? Task priority – the ability to arrange daily tasks or actions in an order from greatest need to least.
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