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Sep 14, 2021
Mon, Tue, Wed, Thur, Fri
We are a two-doctor patient oriented general dentistry private practice looking for a patient care coordinator/front office assistant who is people-oriented and has a positive attitude toward learning and dentistry. Duties include: - Being a cheerful first face seen by patients entering the dental office. Provide excellent phone customer service – Coordinate patient care with insurance companies, specialist offices, and dental labs - Schedule patient appointments and send out reminders - Utilize OpenDental software to post payments and maintain patient records - Making and receiving phone calls - Aiding office in transitioning from hybrid chart model to full paperless. Skills and Qualifications: – Dental experience is a plus - Mandarin, Cantonese, and Vietnamese language skills are a plus – Technical skills and proficiency with Open Dental or willingness to learn – Customer service and communication skills to ensure patients feel comfortable during appointments – Organizational and multi-tasking skills, general office aptitude In addition to our pre-COVID-19 sterilization and infection control protocols, our new COVID-19 updates to the office include: – Hydrogen peroxide pre-rinse utilized at beginning of every appointment. – Extra-oral suction units and new system of high volume intra-oral Ivory ReLeaf suction units utilized during dental cleaning appointments to decrease aerosols – HEPA filters in operatories – Cold fogging of all office at beginning and end of work day – Seats in the waiting room have been limited to three at 6ft apart. Patients may choose to wait in their own cars and enter when their appointment time begins. – Daily taking of temperature and completion of COVID-19 screening questions for all dental team and patients – Clinical staff PPE updates include addition of N95s and face shields on top of existing surgical gowns and surgical masks – Front office to wear surgical masks and optional face shields. Plexiglass barriers are present at the front desk. – All individuals in the office must wear a face covering. Salary: Starting at $18-25 based on experience. Salary to be reevaluated after 90 day probation period. Benefits: 401K, profit sharing after 1 year of employment. Dental care covered by office (excluding lab fees) and 5 days PTO eligible after 90 day probation period. Full time: M-F 8am-5pm with 1 hour lunch Please send resume for consideration. We look forward to sharing more about our practice and seeing if we are a good fit for you!