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Oct 05, 2021
Mon, Tue, Wed, Thur, Fri, Sat, Sun
What you can expect: Provides a variety of reception services for clients, patients, and visitors including: greets and directs all visitors, collects and records client/patient payments, assists in obtaining all third party payer information, conducts financial assessments, answers and directs phone calls, schedules appointments, calls clients to confirm their appointments, calls clients when schedules change to reschedule clients; ensures that all client/patient services rendered are entered into the data base on a daily basis. Supports dental care delivery by preparing treatment room, patient, instruments, and materials; passing instruments and materials. Depending on training and experience, duties may include assisting in performing procedures in compliance with the Dental Practice Act. PRINCIPAL DUTIES AND RESPONSIBILITIES: -Greets and direct all Howard Brown Health visitors with behaviors that balance professionalism and create customer loyalty. Notify Howard Brown staff of all visitors, take messages and provide basic referral information within the scope of knowledge and training. -Focuses on customer’s well-being and HIPAA confidentiality. -Input demographic information, billing information and insurance into dental management system. -Conducts financial assessments for designated patients as described in the policy and procedure. -Verifies insurance benefits for all patients, upon change of insurance coverage, and/or an annual basis. Document covered benefits on the insurance verification form. -Assists Patient Accounts Manager in billing and collection of patient accounts. -Collects co-payments -Checks ID and Insurance card for all visits -Ensures patient compliance with agreed payment plan. -Assists in development and revision of billing policies and procedures. -Participates in agency wide quality assurance and improvement as needed. -Reviews procedures and makes suggestions for improvements that will positively affect patient loyalty, employee comfort- and Howard Brown’s profitability -Maintains patient and financial records within standard dental record and accounting and HIPAA procedures. -Check-in and check-out all patients using the time clock within dental management system. -Schedules appointments for all dental patients including all follow-up appointments. -Maintains balanced cash banks for all research studies stipends and cash drawer. -Prepares treatment room for patient by following prescribed procedures and protocols. -Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient. -Provides information to patients and employees by answering questions and requests. -Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist’s access; suctioning; passing instruments. -Provides materials by selecting, mixing, and placing materials on instruments and in the patient’s mouth. -Provides diagnostic information by exposing and developing radiographic studies; pouring, trimming, and polishing study casts. -Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and polishing removable appliances. -Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory. -Educates patients by giving oral hygiene, plaque control, and postoperative instructions. -Documents dental care services by charting in patient records. -Generates patient referrals to specialists as ordered by Dentist, using the appropriate channels as dictated by the patient’s dental insurance carrier. -Protects patients and employees by adhering to infection-control policies and protocols. -Ensures operation of dental equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. -Maintains dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. -Conserves dental resources by using equipment and supplies as needed to accomplish job results. -Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies -Contributes to team effort by accomplishing related results as needed. -Safeguards confidentiality of the medical charts/records and complies with all local, state, and federal laws pertaining to medical records. -Participates in all required team meetings and continuing education in-services. -Adheres to Howard Brown Core Values and Customer Service Expectations. -Participate in emergency preparedness plan as dictated by the policy and procedures. -Performing other duties as assigned What you will bring to Howard Brown Health QUALIFICATIONS, KNOWLEDGE, SKILL REQUIRED: -High School diploma or equivalency -Previous dental experience -Knowledge of HIPAA, OSHA, and regulations pertaining to the practice of dentistry in Illinois. -Exceptional customer service skills -Outstanding written and verbal communication skills -Demonstrated leadership skills and ability to work with an interdisciplinary team ADA SPECIFICATIONS (Physical demands that must be met in order to successfully complete the essential functions of the job) -Requires ability to speak audibly and listen actively. -Requires ability to use computers, telephones and other office equipment. -Requires ability to sit for extended periods of time. -May require occasional bending and lifting up to 25 pounds. -May require periodic travel.