Scheduling Coordinator Dental Front Office Job Posting

All Job Postings > Tennessee > Knoxville TN > Scheduling Coordinator Dental Front Office > Scheduling Coordinator Dental Front Office Job (ID: 382180)
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Scheduling Coordinator Dental Front Office Job in Knoxville, TN 37923
(Job ID: 382180)



Knoxville, TN 37923



Jul 28, 2022




Mon, Tue, Wed, Thur


#382180 ACTIVE


Practice Coordinator Job Description Attitude • Must exemplify a positive, can- do attitude. • Be caring and warm to patients and team members. • Continues to be open and flexible to any changes and a team player mentality to all of Cornerstone Family. • Be happy to help at any moment that can be given. • Be able to assume best intentions. Be solution focused. Daily tasks include but not limited to: ***Compliance of all OSHA and HIPAA regulations. Schedule • Manages daily, weekly, monthly schedules in an efficient and timely manner by following Doctor/ Hygiene specific block guidelines. • Actively fills the doctor and hygiene schedules with proper documentation. • Properly documenting missed/ canceled appointments. • Utilize Weave short call list daily to help with filling the schedule. Phones • Answering phones by 4th ring- with a smile- if a patient present is not in front of you. • Confirm patients 24hrs prior to appointment time by 11:00 am each day. Any unconfirmed patient’s day of appointment needs to be called asap. • Filling out New Patient to its entirety with then putting pertinent information for clinical team in patient appointment on computer. • Document any conversation had with patient in notes section. • Monitoring / answering all texts, emails, and voicemails periodically throughout day. • Making sure all voicemail messages are recorded for any out- of office time with emergency numbers stated for patients to contact through Weave. Accounts Receivable • Manages all financial arrangements with patients, cash flow for the practice through collections via the patient or insurance company. • Ensuring all patients leave with signed treatment plan before scheduling next phase of treatment. • Collecting day of service as we are non- participating providers, and billing insurance as a courtesy to reimburse the patient while not allowing insurance coverage to become the primary determinate for treatment. • Effectively billing insurance- making sure correct attachments needed in order to send claims properly or any documentation needed. Ex- documenting any discounts given to services. • Promoting our Loyalty Membership program along with any financial options we off our patients to better assist our patients if no insurance is involved. • Monthly collections/ production reports to be ran. • Overseeing that the daily summaries are being looked at for any mistakes with providers/ services. • Sending monthly statements (by the 15th of each month) to patients while monitoring collections process. • Month End Reports- to by completed by the 5th of each month. Follow instructions for Month End. ***Compliance with any other duties deems necessary by any supervising Doctor/ Office Manager.

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