Office Manager Dental Front Office Job Posting

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Office Manager Dental Front Office Job in Smyrna, GA 30080
(Job ID: 396340)



Smyrna, GA 30080



Jan 15, 2023




Mon, Tue, Wed, Thur, Fri


#396340 ACTIVE


Smyrna Family Dentistry


Smyrna Family Dentistry is seeking an amazing office manager with proficiency in helping to build and strategize front office policies, billing insurance, and recall, as well as organizing young but hungry teams in the back office. Thrive in a fun, family-oriented environment where we put patient health and wellness at the forefront of each day. We are not a corporate environment and we are not a volume practice. This can be an hourly or salaried position depending on experience. Established in 1955, Smyrna Family Dentistry is a staple of the community and one of the longest-running practices in the Atlanta metro area. At Smyrna Family Dentistry, legacy meets innovation, as we blend our rich history of serving patients with the latest in dental treatment and technology. Dr. Brandon Villar is a Kois-trained dentist with exceptional skills in surgical extractions, implants, root canal therapy, and much more. A second-generation dentist, he strongly believes in the future of dentistry. Smyrna Family Dentistry is currently undergoing an expansion. In March 2023, we will break ground on a new 6000-square-foot facility with the latest in technological innovations, 11 operatories, and a seamless office flow. Job duties will include: - Leading a team of 14 - Working with our operations manager and consultants to develop processes in the front and back office - This position is responsible for building and maintaining a successful practice through communication to the team and management of goals - Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage Explain treatment plans and payment options to patients - Review and train on Accounts Receivables (collection percentage) - Work with operations manager to ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office - Train on and review patient financing/credit (volume number and accuracy) with team - Train team and ensure effective customer service skills via the telephone and in person - Train and hold team accountable for building a productive office schedule - Must meet and manage to minimum monthly performance goals as outlined by owners - Effective communication ensuring cooperation between the front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data) - Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner - Train staff or arrange training, as needed - Assure timeliness and accuracy of paperwork - Review and approve payroll (accuracy, control overtime) for office - Oversight of supplies and inventory for the office and assure cost effectiveness - Retention of staff and patients (turnover number) - Assure safety – workers compensation (reported timely and accurate and investigation post-accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company’s Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges - Complete Monthly Check List (completed and assurance all areas are up to date.) - Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.) - All other duties and responsibilities as assigned Qualifications - Proven track record of providing excellent customer service to all patients and visitors - A minimum of 5 years of experience managing a private dental office - Knowledge of dental insurance plans and FFS - Strong leadership and team-building skills - Effectively implement directives, policies, and procedures

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