Dental Front Office Job in Royse City, TX 75189
(Job ID: 415644)

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Description

Our Office is seeking an experienced full time front desk receptionist Qualifications: • Bilingual is a plus (English and Spanish) • Friendly personality • Reliability and punctuality are mandatory. The office does not tolerate lateness or recurring absenteeism. • Prefer at least 2–5 years of experience, open dental software knowledge a plus. • Familiarity with insurance verification and benefits breakdown. • Attention to details: especially as it pertains to data entry, copayment collection, and new patient entry and information. • Strong communication skills and superb customer service. • Must be comfortable collecting copays and discussing financing with patients. • Treatment planning experience is a plus, but willing to train. • Ability to multitask and work in a high-paced environment. • Must be available to answer calls and communicate with staff from time to time after normal operating hours. Duties: • Scan all patient paperwork in the system as needed. • Answer incoming calls for information on dental procedures and respond using proper telephone etiquette. • Schedule appointments and make follow-up calls to patients to confirm. • Fill-in cancellations and no-show appointment times. • Enter patients’ insurance treatment plan approvals in the dental practice management system and making sure patients have an appointment scheduled. • Perform general labor duties to maintain a clean, organized, and safe work environment including the reception area and work area. • Identify and resolve problems in a timely manner; use reason even when dealing with emotional topics. Necessary competencies: • Customer service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. • Oral communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. • Written communication - Writes clearly and informatively; able to read and interpret written information. • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to othersand#39; views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyoneand#39;s efforts to succeed. • Cost consciousness - Conserves organizational resources. • Ethics - Treats people with respect; inspires the trust of others; works with integrity; upholds organizational values. • Planning/Organizing - Uses time efficiently. • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position. • Quality - Demonstrates accuracy and thoroughness; monitors own work to ensure quality. • Safety and security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. • Attendance/punctuality - Is consistently at work and on time. • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; completes tasks on time or notifies appropriate person with an alternate plan. Hours: 8:30am - 6:00pm (1 hour lunch) Compensation: hourly and monthly incentive bonus based on performance. Payroll is biweekly.