Dental Front Office Job in Grand Prairie, Texas

(Job ID: 510602)

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Description

Our progressive, luxurious, and state-of-the-art dental office in Grand Prairie, TX, is looking for an entry-level and exceptional Front Office Assistant to join our team. Our mission is to provide the best dental care possible for our patients, as we dedicate ourselves to providing a comfortable and relaxing environment for our patients and employees. We consider our office as our “dental home,” where the entire family can receive outstanding dental care. We are a family that supports, helps, and commits to the growth of all team members. We enjoy what we do, and we look forward to making every patient feel like they are a part of our dental family. Essential Functions and Experiences: As a dental front desk staff member, you are the face of the dental office and play a crucial role in ensuring the smooth operation of the practice. Your responsibilities may include, but are not limited to: Welcoming patients as they arrive, creating a friendly and positive first impression. Managing the appointment book, scheduling and rescheduling patient appointments, and coordinating with the dental team to optimize the schedule. Answering incoming calls, addressing patient inquiries, and providing information about the practice's services and procedures. Collecting patient information, updating records, and ensuring all necessary forms are completed. Checking patient's' insurance eligibility, benefits, and coverage details to determine payment responsibilities. Accepting payments for services, processing insurance claims, and providing financial information to patients. Ensuring all patient information is accurately documented and securely stored. Obtaining and updating patients' medical histories and records as necessary. Communicating with dentists, dental assistants, and hygienists to ensure the smooth flow of patient care. Providing basic information about oral hygiene, dental procedures, and post-treatment care to patients. Addressing emails and messages from patients or other inquiries related to the dental practice. Ordering and restocking office and dental supplies as needed. Ensuring the waiting area is tidy, welcoming, and well-organized. Knowing the protocol for handling dental emergencies and directing patients to appropriate care when necessary. Contacting patients to remind them of upcoming appointments or follow-up visits. Calmly addressing patient complaints or concerns and resolving issues when possible, or escalating to the appropriate person. Coordinating with insurance companies for pre-authorizations and clarifications on coverage. Implementing and managing systems to remind patients of their regular check-ups and follow-up appointments. Skills: Communication Skills Detailed-Oriented Work Ethic Individual Contributor Team Player Dependable Reliable Compassionate What will we offer you? Benefits package includes…. Competitive pay based on experience ($15.00 - 20.00 per hour) Flexible work schedule (Monday-Thursday, One Friday per month) Retention and Performance Bonuses PTO (Full Time Status) Continuing education and advancement opportunities. If this sounds like you, please submit your resume and cover letter. We look forward to hearing from you! Qualifications: - High school diploma or equivalent - Experience working in a dental office preferred - Knowledge of dental terminology, procedures, and instruments - Strong communication and interpersonal skills - Ability to multitask and work in a fast-paced environment Please note that this position may require occasional evening or weekend hours to accommodate emergency dental cases.