Front Office Salary Survey "2020 Results"

We surveyed the industry to learn what today's dental office managers and front office staff are saying about the state of the dental career for 2020.

The State of the Front Office Career in 2020

How much are dental office managers and front office staff paid? How many hours a week do they work? What do they think about their current employee benefits?

We answer all these questions, and more in our annual salary survey. The largest of its kind, RDH Magazine partnered with DentalPost to survey 8,855 dental professionals, including 1,832 front office employees.

KEY FINDINGS FOR 2020

  • 31% of front office employees are satisfied with their overall compensation.
  • 30% are happy with their overall employee benefits. Paid holidays, flexible scheduling and paid vacation are the employee benefits that front office employees value most.
  • 60% are happy with their current weekly schedule. 26% feel overworked and would prefer to work fewer hours.
  • 57% of front office employees are open to a job change within a year.

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EXPERIENCE IN DENTISTRY

How many years of experience do you have working in dentistry?
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  • 3 in 10 respondents have 10-20 years’ experience in the dental industry
  • Newer to the industry: 1 in 12 front office employees have less than 5 years of experience industry
  • Established Professionals: Over half of the respondents have 20+ years of experience.

HOW THEY WORK

Full-Time vs Part-Time
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  • The majority of respondents work full-time (90%)
  • A small minority of respondents work part-time (7%)
  • Only 4% of respondents identify as retired or unemployed
80% Work in Private Practice
Dental Service Organization (DSO) vs Private Practice
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The majority of front office respondents (80%) identify working in private practice. This is in line with the estimated 15% market share that DSOs and other large group practices have within the industry.

  • 80% identify working at a private practice
  • 11% identify working at a DSO
  • 6% identify working at multiple offices within a local practice
SNAPSHOT: Corporate vs Private Practice
Corporate
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Private Practice
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LEARN MORE ABOUT PRIVATE PRACTICE & CORPORATE

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  • Full-Time, Part-Time and Temp
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TODAY'S DEMOGRAPHICS

As we enter the 2020s, what are the traits of a modern front office employee? What are their demographics? What about their life at home? Respondents share info about age, gender, head of household status and the impact of children in the home.

Age Range
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DSOs Attract Front Office Millennials and Gen X Employees with Children
Corporate vs Private Practice
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Gender: 98% Female
What is your gender?
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Role of Front Office Employees in the Household
Are you the sole income provider in your household?
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Impact of Children in the Household
How many children under the age of 18 live in your household?
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How much do front office employees make?
What is your estimated annual income for 2019?
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HOW THEY EARN IT

Average number of hours worked, one job or multiple, and the participation rate of temping among front office employees.

How many hours per week do front office employees work work?
On average, how many hours per week do you work as a practicing dental professional?
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One Job or Multiple Jobs?
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Very few are earning money as a temp

When a front office employee is out, expect the entire staff to help out.

Do you currently temp?
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WORK ENVIRONMENT: IS IT THE RIGHT FIT?

Here's what front office employees say about their current compensation and benefits. We ask them to rate satisfaction and provide feedback where employers can impove. Putting it together, we uncover who might be looking to make a job change soon.

Compensation
How satisfied are you with your overall pay?
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Annual raises are missed opportunities
How satisfied are you with your annual raise?
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Employee Benefits. Which benefits are the most impactful?
BENEFITS. How satisified are you with...
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Testing the Job Market
Do you intend to apply for a new job in the next 365 days?
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Hiring Resources

We are obsessed with the details because you are too! Tell us more about you, and we'll provide you with the tools you need to build a better future. Click to Get Started

Your next job is a few clicks away

  • Build a profile that gets noticed
  • Subscribe to local job alerts
  • Thousands of jobs posted monthly
Get Started

Best candidates are on DentalPost

  • Tell us about your ideal candidate
  • Post a job, search resumes... or do both!
  • Full-Time, Part-Time and Temp
Learn More

Get the Alert. Subscribe to Local Job Alerts

Delivered daily or weekly, new job matches sent to you!

You may unsubscribe from these communications at any time.

If you are a student, select your future position.

Are you an employer? Create an Employer Account