When asked to describe the ideal dental auxiliary, we all think about their ability to perform the duties they were hired to do. We also remind ourselves of the importance of their professional appearance, their team attitude, and their passion for being an outstanding caregiver to the patients they serve.
What stands out most in my mind besides the above-mentioned attributes, is the staff members’ ability to communicate in an energetic manner. Dentist employers can’t put a dollar value on outstanding communication skills.
With the first greeting on the telephone, patients and potential patients can tell whether the scheduling coordinator is happy, tired, bored, or enthused about the practice in which she works. Callers can detect the energy level of those within the entire practice.
On a scale of 1-10 with ten being the highest, how does your office rate? This does not mean that every person answering the telephone must sound like a fresh Alka-Seltzer dropped into a glass of water. Quite the contrary! What it does mean is that the tone of voice must be sincere, energetic, friendly, and knowledgeable.
In short: it’s all about energy!
Do your patients and practice a favor and make 2015 the year that you put ENERGY into your lives and daily existence!
Posted June 21, 2019
Spend more time with family. Have more time to pursue hobbies, go back to college, or write a book. Earn extra income to supplement your current job. Why do you want to temp as a dental assistant or hygienist? Temping in a dental office can be a super-convenient way to earn while maintaining a flexible […]
Posted May 24, 2019
So you’ve decided to find a new job—only to discover that the market is scarce. Job markets (like any market) ebb and flow. Some months, like September and October, are better than others because a lot of companies want to hire before the frenzy of the holidays. Other months, like June and July, aren’t so […]
Posted May 10, 2019
Every working professional runs into a problematic coworker eventually. It’s simply the odds of working with other people. Not everyone you work with will mesh or vibe with your personality or work style. While you can solve a lot of these situations by just ignoring the person, bad coworkers can become a serious issue if […]