What stands out most in my mind besides the above-mentioned attributes, is the staff members’ ability to communicate in an energetic manner. Dentist employers can’t put a dollar value on outstanding communication skills.
With the first greeting on the telephone, patients and potential patients can tell whether the scheduling coordinator is happy, tired, bored, or enthused about the practice in which she works. Callers can detect the energy level of those within the entire practice.
On a scale of 1-10 with ten being the highest, how does your office rate? This does not mean that every person answering the telephone must sound like a fresh Alka-Seltzer dropped into a glass of water. Quite the contrary! What it does mean is that the tone of voice must be sincere, energetic, friendly, and knowledgeable.
In short: it’s all about energy!
Do your patients and practice a favor and make 2015 the year that you put ENERGY into your lives and daily existence!
Posted September 13, 2019
Staying on top of labor trends in dentistry is important for everyone, but especially for working moms. A working mom needs to understand what’s happening so she can plan ahead for herself and her family. Here’s the overall picture of what’s popular, what’s on its way out, and what’s next with compensation trends in the […]
Posted September 12, 2019
With the dentistry field continuing to evolve, it is important to hire only qualified, trained, and professional staff. If you are responsible for hiring staff in a new medical office, you will want to ensure that a positive tone is set right from the beginning. To do that, you will want to make full use […]
Posted September 07, 2019
When your new patients come into your dental office for the first time, they often come with different experiences. Some patients feel at ease while others may be on edge. Many adults and children alike feel uncomfortable in a dentist’s office, not only due to feelings of vulnerability but also due to the fear of […]