The Three R’s Strategy

Over the past 35 of my business life, I’ve seen many different approaches to team-building. In our own business we refined the process to a very simple philosophy, which I call the Three R’s, which are Retrain, Repurpose or Replace. We have over 250 team members at 1-800-DENTIST, and many different skill sets and levels […]

When it Comes to Dental Team Members, Don’t Settle for ‘Good Enough’

One of the biggest challenges for a business is that, as you grow, you often out-grow certain employees. Most large businesses have a human resources department, which handles hiring, reviewing, retraining and occasionally terminating employees. However, in most dental practices, these duties are typically handled either by the dentist or the office manager (along with […]

Why Firing Someone (or Getting Fired) is an Act of Kindness

Letting an employee go is one of the most difficult aspects of running a business. And if you’re an employee, getting fired is always a shock, even if you might be expecting it. In either case it’s even more challenging for dental practices, as the team is generally close-knit, and often a friendship develops between […]