Janelle Storck, managing partner at Front Office Rocks, brings over 25 years of extensive dentistry knowledge and experience to the table. As a licensed hygienist, office manager, and as a consultant within a leading dental consulting company, she's served in every role and knows what it takes to make a successful practice perform at peak efficiency. From developing training course material, to partnering with vendor solutions that increase revenue, and bringing Front Office Rocks Live Training Seminars on the road across the United States; Janelle, along side Laura Hatch (owner), are pioneering within the dental industry to provide a front office training resource that's both effective and practical, and easily accessible to every dental team member.
Calls to schedule recare and hygiene appointments are the most frequent outgoing calls in dental offices. How the front desk handles those calls is paramount to creating a full and productive hygiene schedule. How do you explain the need for ongoing care, hygiene appointments, and perio exams? Certain situations became commonplace, and after thirty years […]
Dental managers and owners invest a great deal of time and money in making sure that their office equipment is well-maintained and up to current standards. But many practices overlook the importance of maintaining an even more important resource: their staff. Don’t fall into the trap of thinking that everyone on your team knows […]