Five Secrets to Interviewing a Prospective Employee

Engage in social conversation to make the job applicant feel at ease and to observe their ability to engage in social conversation. Are they too “serious” or nervous to do so? If so, they’ll likely be the same with patients. Ask them about their job history. What did they like most about their last job? […]

How to Correct or Reprimand Staff: Four Easy Steps

At any given time one or more of your staff are likely doing something that you would not be too happy about if discovered. It’s the nature of the beast. That’s why it is so important to have written policy and a formal protocol for correcting or reprimanding employees. You want to document bad behavior […]