Back to Blog Home

Committing to the “Perfect Patient Appointment”

Posted November 25, 2014

Dr. Wayne Kerr

shutterstock_84575755It goes without saying that we all want our patients to enjoy a positive experience with every visit, because “word of mouth” strengthens our practices. But what does it take to achieve that?

Team

From the first contact (practice web site and/or telephone call), to payment for the completion of services, the patient must be made to feel welcome and valued, have their questions answered, and be served as though they are our only patient for the day. Not only does this require a total team commitment to customer service excellence, but also necessitates clear job descriptions and alignment to the practice vision.

Facility

The facility should be pleasant and inviting, and reflect the quality of the practice. Equipment should be well maintained, up-to-date, and functional. Operatories should be neat and efficient. Systems should be well organized. Paint, wallpaper, flooring, and artwork should be clean and attractive.

Doctor

The doctor must have strong leadership skills, a clear vision for the practice, and a commitment to remaining current in clinical skills through continuing education. Additionally, he or she should work “on” the practice as well as “in” the practice to assure excellence in practice management and clinical systems.

Morning Huddle

Taking ten to fifteen minutes each morning to discuss the day’s schedule is crucial to achieving that “perfect patient appointment”. Understanding who is being seen and why, addressing any special needs or concerns, and identifying the necessary items to provide and complete the patient’s services are critical.

These four elements aren’t the only ingredients for achieving that perfect patient experience, but they are certainly key. The bottom line is to focus on one satisfied patient at a time, and build our practices with raving fans!


Share:
DentalPost is the dental industry’s premier and largest online and mobile job board.
We connect and educate more than 850,000 job seekers in the U.S. and Canada to build better places to work through teams that excel.

Featured Posts

reduce hiring bias

Reduce Screening Bias to Find the Best Candidates

Tonya Lanthier, RDH
Tonya Lanthier, RDH

Posted August 19, 2021

Have you ever made the wrong assumption about someone after meeting them the first time? Maybe they reminded you of someone who bullied you as a child or had the […]

Read more
ghosting dentist

Ghosting Hurts Everyone & Our Industry

The DentalPost Team
The DentalPost Team

Posted April 15, 2021

It’s a challenging time for dental practices looking to fill clinical team member positions on their teams. An already tight labor pool, coupled with fewer graduate candidates, makes 2021 an […]

Read more
Calendar with dental instrument and denture

National Dental Holidays to Celebrate at Your Practice

The DentalPost Team
The DentalPost Team

Posted March 3, 2021

Recognizing your dental team for their hard work over the year is quintessential to having a successful practice. Mother’s Day and Father’s Day are great examples of appreciation days for […]

Read more