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Six Ways for Dental Assistants to Connect With Their Patients

Posted May 31, 2019

Jane Hurst

Dental assistants are the first people patients meet when they go to their dental appointments. As a dental assistant, you should try to connect with your patients and help them relax and be happy with their choice of dentist. Here are six ways that you can connect with your patients.

1. Pay attention to your patient

This might seem like an obvious tip, but you should be ready for your patient and know their background before they get into the chair. Look over their file and read all the notes that pertain to the patient’s well-being. Know what your patient wants and expects from you. Moreover, if the patient is new, ask them questions before you start to do your procedure. Patients will respond better if they know you are considering them as an individual person.

2. Help your patients feel comfortable

Making your patients comfortable will help them relax for the procedure and will help the dentist do his job more efficiently. Some people like to talk to relax. Listen to what they have to say. Other people may like to hear more from you. Children may want a stuffed animal to hold on to. You can keep a supply close by for your younger patients. A relaxed patient is a happy patient.

3. Have a giveaway

When the patients enter the office you can have a giveaway set up for them to enter. They can win gift certificates to local stores or restaurants or an Anytime Fitness One Time Key. You can encourage your patients to keep up a healthy lifestyle and give away goodies to keep them coming back.

4. Talk to your patients

Your patients will feel better if they know what is going to happen. Talk to them about the procedure and take them through step by step what you are doing. Patients who are knowledgeable will feel assured and more relaxed. They will know what to expect and will be able to prepare themselves for the next step. Patients prefer to know what is going to happen and not be surprised by something.

5. Show compassion

If your patients know you care about them they will most likely be return customers. First, listen to your patient’s concerns and respond to their needs. Next, write down pertinent information in their charts so you will remember it the next time they are in the office. Did a woman’s son just get married? Jot it down in her chart and ask how her son is doing next time she stops in. Lastly, try and get a medical history but also find out about your patient and see what their likes and dislikes are. Your patient will feel more comfortable talking to you if you care about them.

6. Listen to your patients

If your patients say that something you are doing is hurting them, listen to your patient. There might be an additional problem that you are not aware of. If you have a complete medical history you can consult that to see if your patient has an underlying condition that might affect them. Your patient might just be scared that the pressure will turn to pain. Offer them reassurance. Do not let them panic. If they panic their senses will be heightened and they will be jumpy and scared. A patient wants to be able to relax and get through the procedure confident that you will be there to help them and guide them.

As a dental assistant, you should be there for your patients to reassure them and make them feel comfortable. A relaxed patient is a happy patient and the dentist will prefer to deal with happy and relaxed patients. Take the time to get to know your patients to make their visit more enjoyable.

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