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Gen Z in the Dental Office

Posted May 24, 2019

Amanda Hill

Understanding the Characteristics of Gen Z 

Born between 1996 and 2015, Gen Z is just beginning to enter the dental workforce, and bringing with it a proficiency for new technology and efficiency. While we are still learning about “Zoomers” – incliding their work style and impact on the dental industry – they are diving in to the workforce headfirst and are well aware that they have a lot to learn. Here’s what we know about the new generation of dental professionals.

Formative events during their lifetime include:

  • ISIS
  • Marriage equality
  • Sandy Hook and other major mass shootings
  • Rise of the iPhone
  • First Black president

Their Core Values:

  • Hardworking
  • Financial stability
  • Socially aware
  • Equality
  • Security
  • Transparency
  • Mentorship

Stereotypes:

  • Competitive
  • Entrepreneurial
  • Multi-taskers
  • Want to be catered to
  • Tech savvy
  • Anti-social

On the Job:

  • Flexible schedule
  • Fair pay and benefits
  • Opportunities for growth, continuing education
  • Face-to-face communication
  • Empowering work culture
  • Close relationship with superiors rather than constant feedback

Messages that Motivate:

  • Your efforts are making an impact in our practice and with patients
  • Opportunities to learn more
  • A close mentoring relationship

Keys to remember while working across the generations:

  • Staying respectful, flexible and understanding.
  • Being open to learning from others, and helping them to learn from you.
  • Adapting your communication style.
  • The characteristics for each generation are general statements. It’s important to remember that while someone might belong to a certain generation, you should not assume they identify with all aspects of that group. Understanding their generation is the first step to uncovering that individual’s wants and needs.


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