Research by Futuredontics suggests that the number one factor determining whether a patient will or will not return to your practice is being seated on time! Timing one’s most common procedures and using management software with ten minute increments facilitates our ability to honor a patient’s scheduled time. When seeing a difficult patient, or performing a challenging procedure, add an additional unit or two to ensure completing those services on time. And, always keep an open chair for that emergency or “hard to numb” patient.
Begin each day with a team meeting to discuss the needs of each patient you’re seeing. Knowing who’s new to the practice, who’s being seen in hygiene with incomplete treatment, and who might be moving from restorative to hygiene (or vice versa) are just a few of the many issues that should be resolved to ensure a smooth and productive day. Earmark best options for emergency work-ins and same-day dentistry.
Whenever possible, greet your patients by name! Team members are often busy in the practice or on the phone when a patient arrives, but should make a point of speaking to them as soon as feasible. Personally welcoming and thanking each one for their on-time arrival is a definite “patient-pleaser!” And, reviewing notes made about each patient from previous visits enables staff to renew personal “touch-points” during the seating process.
Finally, patients want to be heard! Listening well has become a lost art in the health care field. Carefully listening to one’s comments and concerns, not only helps us diagnose more appropriately, but also contributes to establishing a close patient relationship, trust, and improved treatment acceptance.
There are many ways to personalize your practice which contribute to your unique ability to provide valued services for your patients. Incorporating these suggestions are just a few that can help your practice go from “good” to “great!”
Posted July 15, 2019
Sitting hunched over patients’ mouths for several hours a day is extremely taxing on your body. Dental hygienists and dentists are prone to problems as a result of poor working posture, eye strain, and unnatural hand positioning. Regular exercise, however, can help you minimize those problems and enjoy benefits such as: Greater comfort while working […]
Posted July 05, 2019
One of the great things about a career in dental hygiene is how flexible the job is. I have worked as little as two days a month when my kids were little. It was perfect. But for as flexible as the work days can be, once you commit to a day the flexibility ends. You […]
Posted July 04, 2019
Each year delivers more new dental technology that makes dentistry easier, faster, and more cost-effective than ever before. But like many other hygienists, this trend has you a bit concerned. You’re wondering how all the rapidly-developing technology will impact your dental hygienist duties. Could new dental technology devalue the work you do or render your […]