Posted October 04, 2016
As a training professional, you know the information new employees need to be successful in their positions. You train people to answer phones, speak to clients and complete tasks in ways that align with your company philosophy. However, if you have been in the business long enough, you have encountered new hires that just don’t fit. They interviewed well and picked up skills easily, yet they aren’t meeting their goals and are always away from their desk. Their managers look to the training department to resolve the conflict.