Staff stability is not only important in maintaining long-term relationships between yourl team and the patients they serve, but also profoundly impacts office overhead. Clearly, constant turnover, loss of efficiency, and the need for training add substantially to the cost of doing business.
Keeping outstanding staff on a long-term basis is largely an issue of team leadership and corporate culture. But success also demands a clear vision for the practice and sound hiring protocols. Other factors include:
Clear job descriptions: When employees know what it is that is expected of them, they have a far greater chance to serve the practice well. Primary, secondary, and tertiary tasks should be clearly stated, with any necessary training provided.
Appropriate delegation: Allowing each employee to maximally contribute to the success of the practice isn’t just good for the bottom line; it’s good for the self-esteem and professional growth of the employee as well!
Allow room for failure: Staff members cannot increase their skills without some risk of failure. Allow for that, and support them not only with in-office mentoring, but professional continuing education as well.
Invite participation: Welcome employee observations and contributions to improve patient and practice management. Having staff participate in the updating of the practice vision, mission, or annual business plan instills in them an important sense of ownership.
Provide incentives: In addition to basic financial security through a competitive salary, give staff members a reason to stay with you long term; invite them to participate in an office-sponsored retirement plan.
Be family friendly: Recognize that staff members have a life outside the practice and sometimes need some schedule flexibility.
Be appreciative: Compliment an employee in front of the patient for exceptional care or service. Recognize employees for their achievements, and celebrate their anniversaries of employment. Work with humility, and always say “thank you” at the end of each day!
Incorporating these concepts, and others, can help you develop a staff full of superstars, which will enjoy serving you and your patients for many years.
Posted September 13, 2019
Staying on top of labor trends in dentistry is important for everyone, but especially for working moms. A working mom needs to understand what’s happening so she can plan ahead for herself and her family. Here’s the overall picture of what’s popular, what’s on its way out, and what’s next with compensation trends in the […]
Posted September 12, 2019
With the dentistry field continuing to evolve, it is important to hire only qualified, trained, and professional staff. If you are responsible for hiring staff in a new medical office, you will want to ensure that a positive tone is set right from the beginning. To do that, you will want to make full use […]
Posted September 07, 2019
When your new patients come into your dental office for the first time, they often come with different experiences. Some patients feel at ease while others may be on edge. Many adults and children alike feel uncomfortable in a dentist’s office, not only due to feelings of vulnerability but also due to the fear of […]