Staff stability is not only important in maintaining long-term relationships between yourl team and the patients they serve, but also profoundly impacts office overhead. Clearly, constant turnover, loss of efficiency, and the need for training add substantially to the cost of doing business.
Keeping outstanding staff on a long-term basis is largely an issue of team leadership and corporate culture. But success also demands a clear vision for the practice and sound hiring protocols. Other factors include:
Clear job descriptions: When employees know what it is that is expected of them, they have a far greater chance to serve the practice well. Primary, secondary, and tertiary tasks should be clearly stated, with any necessary training provided.
Appropriate delegation: Allowing each employee to maximally contribute to the success of the practice isn’t just good for the bottom line; it’s good for the self-esteem and professional growth of the employee as well!
Allow room for failure: Staff members cannot increase their skills without some risk of failure. Allow for that, and support them not only with in-office mentoring, but professional continuing education as well.
Invite participation: Welcome employee observations and contributions to improve patient and practice management. Having staff participate in the updating of the practice vision, mission, or annual business plan instills in them an important sense of ownership.
Provide incentives: In addition to basic financial security through a competitive salary, give staff members a reason to stay with you long term; invite them to participate in an office-sponsored retirement plan.
Be family friendly: Recognize that staff members have a life outside the practice and sometimes need some schedule flexibility.
Be appreciative: Compliment an employee in front of the patient for exceptional care or service. Recognize employees for their achievements, and celebrate their anniversaries of employment. Work with humility, and always say “thank you” at the end of each day!
Incorporating these concepts, and others, can help you develop a staff full of superstars, which will enjoy serving you and your patients for many years.
Posted August 23, 2019
Health insurance can be tricky to navigate for everyone involved. If your information isn’t exactly correct when you file claims for your patients, the rules involved will cause the claims to be denied and lead to lost time, the patient’s frustration, and extra work for insurance billing adjusters. Here are three of the most common […]
Posted August 23, 2019
You’re offering a job, so why aren’t you getting applications? You need to figure out why you people are not applying to your ad or showing up to interviews. It is likely a combination of things: You are in competition with many other hiring dental offices. You have to offer something they want. Does your ad […]
Posted August 16, 2019
Cosmetic dentistry popularity is on the rise again. In fact, according to the results of a recent survey from the Academy of General Dentistry (AGD), 96 percent of U.S. laborers feel a beautiful smile is very or somewhat important to your appearance. Psychology experts also suggest that nice smiles create trust, reduce stress, and helps us live a […]